Our Reviews
Nathaniel T|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/12/2025
The experience at the dealership was a very good experience. The service was performed in a timely manner.
5/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
DALLAS, TX
Tasharina J|2025 Chevrolet Trax
Confirmed Service Customer
5/13/2025
Well I was very glad they washed the outside of my car, that was on the agenda for that day I’m pleased didn’t get expect that. And Michelle was cool kept me updated. It helps when you waiting and you get anxious to know what’s going on
5/14/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to see you soon!
unknown, TX
Shiela L|2024 Chevrolet Malibu
Confirmed Service Customer
5/13/2025
Very helpful.
5/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LANCASTER, TX
Sharon F|2020 Chevrolet Trax
Confirmed Service Customer
5/14/2025
Michelle Robert's AWESOME, PROFESIONAL, PATIENT, DELIGHTFUL, GIVE LOTS OF INFORMATION ABOUT THE PROCESS
5/15/2025
Michelle will be thrilled to hear this—thank you! Professionalism with patience and positivity is her signature style, and we’re so glad you felt fully informed and cared for. Here’s to delightful service that sticks with you long after the visit!
DALLAS, TX
Maria V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/14/2025
no, coffee , no drinks, no water, no ice cream,, other dealers i have snack for the kids ,,
5/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DALLAS, TX
Brian B|2023 GMC 1500 Sierra
Confirmed Service Customer
5/15/2025
Oil change was quick.
5/19/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ARLINGTON, TX
Maria G|2019 Buick Encore
Confirmed Service Customer
5/16/2025
This was the first time where I came in early for my appointment was checked in at 7am and was out in an hour. I was prepared to be there for hours as that was always my experience in the past. I was very happy that it was just an hour because I was able to get back to work quickly.
5/19/2025
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
CEDAR HILL, TX
Laquinta K|2021 Chevrolet Trailblazer
Confirmed Service Customer
5/16/2025
Great Customer Service. Brandan is always nice and helpful. I needed a part replaced on my truck and he let me know when he part was in. And I took my car in to be fixed and got my car back the same day. Keep Up the great work
5/17/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DESOTO, TX
Christopher S|2020 Chevrolet Suburban
Confirmed Service Customer
5/10/2025
Kelton was great
5/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MANSFIELD, TX
Cartisha F|2021 Chevrolet Malibu
Confirmed Service Customer
5/12/2025
I took my car in for not starting issues. Now I’m getting ESC message ,engine reduced speed, it’s jerking a little during take off and also my FOB is not working properly. I don’t have anymore money to pay for shop visits
5/13/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LITTLE ELM, TX
Teresa P|2017 Buick Enclave
Confirmed Service Customer
5/12/2025
Did well
5/13/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CEDARHILL, TX
Latricia H|2021 Chevrolet Equinox
Confirmed Service Customer
5/15/2025
Nice staff, LaPorshia was very informative.
5/15/2025
Thanks for the great feedback! We’re happy to hear LaPorshia made your experience both pleasant and informative. Here’s to great staff and even greater service—because details make all the difference!
DALLAS, TX
Robert R|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/14/2025
Great support from both parts and service. Service was prompt.
5/15/2025
Thanks for the great feedback! We’re thrilled our parts and service departments delivered prompt and supportive care. Here’s to teamwork that keeps things running smooth—just like your vehicle!
MIDLOTHIAN, TX
Lonnie H|2022 GMC Yukon
Confirmed Service Customer
5/16/2025
Chris Hightower is always good to work with.
5/17/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
WAXAHACHIE, TX
Morgan S|2025 Chevrolet Trax
Confirmed Service Customer
5/16/2025
Everyone was extremely friendly
5/17/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
DUNCANVILLE, TX
Polly S|2011 Chevrolet Silverado
Confirmed Service Customer
5/16/2025
Appointment available
5/17/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DALLAS, TX
James T|2025 GMC Sierra 1500
Confirmed Service Customer
5/19/2025
Service was performed on time as promised.
5/21/2025
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
DUNCANVILLE, TX
Janet M|2021 GMC Acadia
Confirmed Service Customer
5/16/2025
Darius, Rosa, Mike and Anika saved you all from losing future business from me. They were quick to respond to my concerns and get me the support I needed right away.
5/17/2025
Thank you for your kind words! We’re so glad to hear that our team was able to address your concerns promptly and provide the support you needed. We truly value your business and look forward to continuing to serve you in the future.
DUNCANVILLE, TX
Clarissa L|2025 Chevrolet Equinox
Confirmed Sales Customer
5/18/2025
Good experience
JASON JOHNSON
5/19/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. Please let us know if there is anything else we can do for you; we are more than happy to help!
WAXAHACHIE, TX
Brenda J|2006 Chevrolet SSR
Confirmed Service Customer
5/19/2025
My service advisor is attentive to my questions and protects my safety. I am kept apprised of issues as well as what to watch out for. My truck is 20 years old. Parts are hard to find. The whole team works well to get what is needed so I can continue to drive my unique vehicle. I really miss the ability to get a loaner. It is a serious inconvenience. I think if loaner cars are no longer available, the service advisors should be given permission to say so. Any advertising that says loaner cars are available should be discontinued.
5/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We look forward to serving you again.
DALLAS, TX
Siziwe P|2019 Buick Encore
Confirmed Service Customer
5/19/2025
A few hicupps, but all was straghtenned up. We finally got a loaner car
5/20/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We are always more than happy to assist you if anything else comes up. Take care!
DESOTO, TX
Carlena D|2023 GMC Terrain
Confirmed Service Customer
5/19/2025
Great
5/20/2025
Hello, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
DALLAS, TX
John W|2018 GMC Acadia
Confirmed Service Customer
5/19/2025
all good
5/20/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
RED OAK, TX
Viola P|2015 Chevrolet Malibu
Confirmed Service Customer
5/20/2025
As always the customer service is very professional. All of my concerns were handled.
5/21/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DALLAS, TX
Dcorian H|2025 Chevrolet Malibu
Confirmed Service Customer
5/20/2025
Everything is awesome fast service every
5/21/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
DALLAS, TX
Oscar S|2020 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
Awesome customer
5/21/2025
Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
CEDAR HILL, TX
Jim S|2023 Chevrolet Suburban 1500
Confirmed Service Customer
5/19/2025
Fast friendly servic
5/20/2025
Thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse - Service as your first choice for all your automotive needs! Feel free to reach out to us if you need anything. Have a wonderful day.
ALVARADO, TX
Krissy S|2022 GMC Canyon
Confirmed Service Customer
5/21/2025
Everything thing was great. I did expect my truck to be washed along with the oil change. No wash
5/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DALLAS, TX
Tamika J|2025 Buick Envista
Confirmed Service Customer
5/21/2025
Everything was great.
5/22/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
LANCASTER, TX
Ronni C|2024 Chevrolet Blazer
Confirmed Service Customer
5/21/2025
The only issue I had was with online scheduling. When I arrived for my appointment, I was told I wasn’t on the schedule. I made my appointment on May 11th. Then the staff didn’t know what services I needed. However, Chole Perez was extremely nice and provided me with excellent customer service at checkout.
5/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
IRVING, TX
James G|2020 Chevrolet Malibu
Confirmed Service Customer
5/21/2025
The service technician was great and professional the transmission technician was very informative great job.
5/22/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
DESOTO, TX
Carmell M|2025 Chevrolet Trax
Confirmed Service Customer
5/22/2025
Fast and friendly service.
5/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
CEDAR HILL, TX
Allan L|2025 Chevrolet Suburban
Confirmed Service Customer
5/22/2025
Great ser
5/23/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
KAUFMAN, TX
Cedric B|2015 Chevrolet Colorado
Confirmed Service Customer
5/23/2025
Excellent
5/24/2025
"Excellent" says it all—thank you for the perfect note! We’ll be here anytime you need another five-star experience.
DALLAS, TX
Lewis B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/24/2025
Amazing
5/25/2025
You calling us “amazing” just made our day! Thanks for the kind words and the energy. Until next time, may amazing moments keep coming your way!
CEDAR HILL, TX
Lawrence S|2024 GMC Terrain
Confirmed Service Customer
5/24/2025
Good customer service
5/25/2025
Thanks so much for highlighting our customer service! Great service is the heart of everything we do. Until next time, we look forward to keeping that good feeling going strong!
DALLAS, TX
Raina B|2020 Chevrolet Sonic
Confirmed Service Customer
5/25/2025
Brandon and everyone i spoke with was 👍🏽 great
5/26/2025
Thanks so much for the great review! Brandon and the rest of the team will be thrilled to hear your shoutout. We’re all about delivering that kind of experience from start to finish—come back anytime, we’ll be ready with smiles and service!
CEDAR HILL, TX
Dianne S|2021 Chevrolet Blazer
Confirmed Service Customer
5/26/2025
Everything went very well.
5/27/2025
Hi there, thank you for taking the time to leave a review for us at Freedom Chevrolet Buick GMC By Ed Morse - Service. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
DESOTO, TX
Brenda B|2020 Chevrolet Malibu
Confirmed Service Customer
5/29/2025
I Have had my car serviced there for 5 yrs. Yesterday except for the service mgr. No one was the same. I asked the man who greeted me why I needed to stand by the car past checking in. Asked if procedures had changed he yelled something about we need permission to repair blah blah blah. I was only there for oil filter change. He was rude and very disrespectful. Serviced mgr took his side stated " you need to stand there so your car is not skipped over. I had made appt for 9am & assigned so called specialist.
5/29/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
LANCASTER, TX
Allen H|2022 Chevrolet Express
Confirmed Service Customer
5/29/2025
Service was very good. It exceeded all expectations, which were very high to start with. I was met right away at my door and was walked through the whole process. Even on the pick up , I was greeted at the door and helped until I left. I apologize for not responding earlier.
5/30/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
Dallas, TX
Bryan M|2025 Chevrolet Trax
Confirmed Service Customer
5/29/2025
Fast service
5/30/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ARLINGTON, TX
Matthew H|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
6/2/2025
Everyone did a great job helping me buy my Silverado. Oliver, Mike, Josh and Jeremiah.
OLIVER SUMMONS
6/3/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. We do hope we can be of assistance in the future. Take care!
WAXAHACHIE, TX
Kenneth N|2013 Chevrolet Tahoe
Confirmed Service Customer
6/2/2025
Good
6/3/2025
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DUNCANVILLE, TX
Kathryn R|2024 Chevrolet Trax
Confirmed Service Customer
6/2/2025
Very professional and friendly service...
6/3/2025
Hi, we are very happy we could provide you with a positive experience! If there's anything further we can do for you, we are happy to help!
CEDAR HILL, TX
Mary M|2021 GMC Yukon
Confirmed Service Customer
6/2/2025
Chris always gives me great service.
6/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon! Thank you again for leaving us this response!
DUNCANVILLE, TX
Clyde C|2024 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Great service
6/3/2025
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
DUNCANVILLE, TX
Kevin G|2024 Chevrolet Blazer EV
Confirmed Service Customer
6/4/2025
Most of the requested work was completed without issue (trailer hitch install, two minor recalls, and first service visit), however after specifically requesting vehicle wide programming and referencing this both over the phone and in person several times the service bulletin (24-NA-143) that dealers should follow for the programming, this work was not done. Service advisor Michelle Roberts was poorly informed about EVs in general (including offering an oil change both over the phone and in person) and was especially lacking knowledge of the Ultium EVs. There's a reason I always request Chris Hightower as my service advisor, but unfortunately he wasn't in yet the morning I arrived. When he did arrive I eventually had to get him to fix the error Michelle made but by that point it was too late in the day to get the programming complete and I'll now have to make a second visit to get work done that should have easily been finished in one day.
6/5/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DESOTO, TX
Kathy W|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/4/2025
Great
6/5/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RED OAK, TX
Lisa R|2019 Chevrolet Tahoe
Confirmed Service Customer
5/21/2025
My advisor very helpful and takes care of me when I go he does an awesome job
5/22/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback and look forward to serving you again soon!
IRVING, TX
Geary W|2015 Chevrolet Equinox
Confirmed Service Customer
5/22/2025
Great job!
5/24/2025
Hi, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DESOTO, TX
Joaquin N|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/28/2025
Muy buena espiencia
5/29/2025
Hola, ¡nos alegra haberte ayudado! Te agradecemos sinceramente tu reseña positiva y esperamos verte pronto.
FROST, TX
Tammy S|2019 Chevrolet Malibu
Confirmed Service Customer
6/2/2025
Everything was Extremely Great
6/3/2025
Tammy Scott, thanks again for taking the time to leave us this information about your recent visit. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CEADR HILL, TX
Sherrilynn H|2021 Chevrolet Equinox
Confirmed Service Customer
6/4/2025
She did great job
6/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Jonnie M|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/9/2025
I arrived at 7:00 am didn’t leave until about 11:00 am that a little long for an oil change
6/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SEAGOVILLE, TX
Darnell S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/9/2025
The facilities are clean and sanitary.your lounge is warm and inviting . Your work desk allow anyone the ability to get work done while waiting for vehicle. Wait time was brief. Brandon is always knowledgeable and keeps me up to date on my vehicle.
6/10/2025
Thank you for noticing the care we put into both our service and our space! We believe your time here should feel comfortable and productive—and we’re glad Brandon’s professionalism and our welcoming lounge made a lasting impression. Here’s to spotless service in every sense!
FORT WORTH, TX
Jose B|2023 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
Since I got my truck I’ve been coming to this dealership. I have no complaints Cielo one of the service advisors has always treated me so well and professionally. Great service every time I go in.
6/12/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DALLAS, TX
Anthony H|2023 GMC Acadia
Confirmed Service Customer
6/4/2025
Kelton took care of my warranty work as he promised and was spot on with time it took to complete the work
6/5/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GRAND PRAIRIE, TX
Mark C|2012 GMC Sierra
Confirmed Service Customer
6/8/2025
The original consultant hadn’t arrived yet at 7am however the person filling in service was not friendly and welcoming. When I return his eagerness to help was about the same and wasn’t helpful service questions.
6/10/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DUNCANVILLE, TX
Brooke R|2024 Chevrolet Malibu
Confirmed Service Customer
6/8/2025
N/
6/10/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DALLAS, TX
Susie H|2020 Buick Envision
Confirmed Service Customer
6/10/2025
Service Representative, Kelton Malone, ensured that my vehicle was taken care of. He even took steps to have my vehicle washed before returning it to me.
6/11/2025
Hello, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
DALLAS, TX
Karen N|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/10/2025
Brought my vehicle in with low tire pressure on one tire! It had nail in it that could not be patched so had to buy a tire. All went well and was on the road in a few hours!
6/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
WAXAHACHIE, TX
Marenza R|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/11/2025
Work was completed, in time that was stated. Service person had knowledge, about service being done. Was customer service was nice.
6/12/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DUNCANVILLE, TX
Lisa R|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Very friendly environment people are very helpful .
6/12/2025
We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
IRVING, TX
Chibuzor R|2022 GMC Terrain
Confirmed Service Customer
6/11/2025
Kelton is very professional and answer all my questions and all my care needs were completed.
6/12/2025
Hi there, thank you for taking the time to leave a review for us at Freedom Chevrolet Buick GMC By Ed Morse. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
VENUS, TX
Lasonya H|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/11/2025
Portia is great
6/12/2025
Hi there, thank you for taking the time to leave a review for us at Freedom Chevrolet Buick GMC By Ed Morse. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Paul S|2009 Chevrolet Colorado
Confirmed Service Customer
6/12/2025
Such a pleasant experience and professor of your staff from service writer down
6/13/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon! Have a great day!
DALLAS, TX
John S|2020 Buick Encore GX
Confirmed Service Customer
6/12/2025
Great price and professional
6/13/2025
Hi there, thank you for taking the time to leave a review for us at Freedom Chevrolet Buick GMC By Ed Morse. We're happy we could meet your expectations! Take care, John!
DUNCANVILLE, TX
Susan P|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/12/2025
It's frustrating to me that I should need to wait for over two hours for a simple oil change. (Especially since I scheduled an appointment and wasn't just a walk-in)
6/12/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ARLINGTON, TX
Barbara E|2021 Chevrolet Trailblazer
Confirmed Service Customer
6/13/2025
Laporshia was very nice and kept me in the loop with my vehicle
6/14/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
DESOTO, TX
Cecilia M|2018 Chevrolet Traverse
Confirmed Service Customer
6/14/2025
Esmeralda provided me with excellent service. I had my vehicle inspected and was able to get some new wiper blades and air filters.
6/15/2025
Thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
DALLAS, TX
Joel H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/16/2025
Chris
6/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
IRVING, TX
Patrick A|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
Every kind and great job
6/17/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. We hope to see you soon!
DALLAS, TX
Jerry W|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/17/2025
La Portia was very informative. I did a fantastic job of getting my vehicle in and out in a timely manner.
6/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DUNCANVILLE, TX
Natalia L|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/11/2025
Service was completed in a quick and timely manner with the friendliest staff that always asked if I needed anything.
6/12/2025
Wow, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!
Hockley, TX
Sheena C|2023 GMC Sierra 1500
Confirmed Service Customer
6/11/2025
There was grease/oil on the driver side hood/top fender area left from service done. I also asked about the driver and passenger side window tent already bubbling and truck is barely 2yrs old, no follow up. Also asked for an update about the radio still messing up and screen freezing, no follow up on that either
6/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ARLINGTON, TX
Ronald P|2022 GMC 1500 Sierra
Confirmed Service Customer
6/12/2025
Good
6/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RED OAK, TX
Martha P|2019 GMC Terrain
Confirmed Service Customer
6/12/2025
The service was fast and Esmeralda was very kind and helpful.
6/13/2025
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ARLINGTON, TX
Troy J|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
Excellent customer service
6/17/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DESOTO, TX
Monica J|2025 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Anika was the best. she helped me with everything. and made sure I was taking care of.
6/17/2025
We're glad to hear you found our staff was so helpful! We look forward to your next visit! Take care!
DALLAS, TX
Lynda B|2022 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
very timely and kind
6/17/2025
Hi there! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DUNCANVILLE, TX
Brian S|2008 Chevrolet Silverado
Confirmed Service Customer
6/17/2025
Great customer ser
6/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
RED OAK, TX
Larry O|2020 Chevrolet Malibu
Confirmed Service Customer
6/18/2025
It was good
6/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DALLAS, TX
Joshua H|2020 GMC Acadia
Confirmed Service Customer
6/18/2025
It took way too long to get my car fixed. I was out of a car for almost 2 months! The saving grace was Michelle, who was very communicative and helpful. Besides her and Julian, who was also helpful I do not recommend.
6/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CEDAR HILL, TX
Maria F|2019 GMC Terrain
Confirmed Service Customer
6/18/2025
Got my oil changed in a timely manner.
6/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon!
DALLAS, TX
Joyce H|2014 GMC Terrain
Confirmed Service Customer
6/18/2025
Chris Hightower was a very good service rep. Took care of all my needs
6/19/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
LANCASTER, TX
Lawrence S|2019 Chevrolet Equinox
Confirmed Service Customer
6/19/2025
Ceilo was as always courteous , professional and searched for all discouts that I couls use.
6/20/2025
Hi there, thank you so much for your positive comments about Freedom Chevrolet Buick GMC By Ed Morse! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Della W|2004 GMC Yukon XL
Confirmed Service Customer
6/20/2025
My service representative was great. But the price for the windshield wiper motor was a little steep too high, but I had to have it done so I had to go in debt to get the work done that I needed for my car so it’s hard out here.
6/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We look forward to serving you again.
DALLAS, TX
Tasha W|2025 Buick Envista
Confirmed Service Customer
6/20/2025
The experience was great Chris was very helpful
6/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DALLAS, TX
Mytron E|2024 Chevrolet Trax
Confirmed Service Customer
6/20/2025
Well the service was great but I thought when your car get service you get a car was last time I got my oil changed no car wash this time no car wash but everything else was hoid
6/21/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DESOTO, TX
Cheryl D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2025
Everything went well with my services.
6/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon!
DALLAS, TX
Wayne F|2021 Buick Encore GX
Confirmed Service Customer
6/18/2025
Easy to work with.
6/19/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon!
GRAND PRAIRIE, TX
Carlos F|2023 Chevrolet Camaro
Confirmed Service Customer
6/18/2025
Service was excellent! Very friendly and professional staff.
6/19/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
DALLAS, TX
Zinet J|2019 Buick Encore
Confirmed Service Customer
6/20/2025
Great Service / Kelton. M
6/21/2025
Hi, we are so pleased you enjoyed your visit to Freedom Chevrolet Buick GMC By Ed Morse! Thank you, and have a fantastic day!
CEDAR HILL, TX
Shagayla P|2015 Chevrolet Equinox
Confirmed Service Customer
6/20/2025
The 2nd time around was better than expected Thank to Mrs Kim and Mr O Cello I pray I spelled it correctly, I am very pleased 😁😀😁
6/21/2025
Hi there, thank you for taking the time to leave a review for us at Freedom Chevrolet Buick GMC By Ed Morse. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
DALLAS, TX
Mireya S|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
6/22/2025
La señora esmeralda siempre muy amable con los servicios siempre con buena actitud
6/23/2025
Nos complace saber que hemos superado sus expectativas y que realmente le hemos ayudado. Nuestro personal está comprometido a brindar a cada uno de nuestros clientes la mejor experiencia automotriz. Gracias nuevamente por elegir Freedom Chevrolet Buick GMC By Ed Morse y esperamos verlo de nuevo.
MIDLOTHIAN, TX
Stacy S|2025 Chevrolet Equinox
Confirmed Service Customer
6/24/2025
Great
6/25/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
UNIVERSAL CITY, TX
Christopher F|2018 Chevrolet Corvette
Confirmed Service Customer
6/25/2025
Quick and painless
6/26/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
MANSFIELD, TX
Larry R|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/25/2025
My advisor L. Robinson is amazing I was very pleased with the job done in a timely manner
6/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
John F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/26/2025
Brandon rolled out the RED CARPET. Please change my service representative from michelle to BRANDON ASAP. From arrival to departure this visit was better than ever. Michelle shouldn't be allowed to work with PUBLIC. Michelle's mannerism and courtesy doesn't at all represent the dealership.
6/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LANCASTER, TX
Angela O|2024 GMC Terrain
Confirmed Service Customer
6/23/2025
Very positive Quinton. He took care of me as I walked in to the scenery. The ladies all spoke and also give me a compliment. The young lady with the braids. I did not get her name, but she was very pretty and she said that she liked my hair and I told her that I also liked her so it made me feel very welcome and comfortable.
6/24/2025
Hi, we are so pleased you enjoyed your visit to Freedom Chevrolet Buick GMC By Ed Morse! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DUNCANVILLE, TX
Darin J|2025 Chevrolet Trax
Confirmed Service Customer
6/26/2025
I like them because they are very nice and helpful
6/27/2025
Thank you for your kind words! We’re so glad to hear that you found our team to be nice and helpful—creating a warm and welcoming environment is what we strive for every day. Here’s to more great moments ahead, and we can’t wait to welcome you again!
DALLAS, TX
Willie J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2025
A great experience the person who assisted me was very knowledgeable and helpful and my vehicle was ready in no time at all. Great experience
6/27/2025
We’re so glad to hear you had a great experience! It’s always our goal to be knowledgeable, helpful, and quick—and we’re thrilled we delivered on all fronts. When everything clicks and your vehicle is ready in no time, that’s service worth repeating!
DESOTO, TX
Juliana F|2020 Chevrolet Tahoe
Confirmed Service Customer
6/27/2025
Friendly staff
6/28/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
Dallas, TX
Paul V|2025 Chevrolet Colorado
Confirmed Sales Customer
6/27/2025
Sale Men was great service was also good
DARRELL BROWN
6/28/2025
We are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit. Take care!
ALVARADO, TX
Kyra J|2025 Chevrolet Trax
Confirmed Service Customer
6/27/2025
no complaints
6/28/2025
Thank you so much for leaving us a wonderful star rating. We truly appreciate your support and look forward to assisting you next time!
DALLAS, TX
Jerry W|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/28/2025
Incredible
6/29/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DUNCANVILLE, TX
Juan L|2025 GMC Terrain
Confirmed Service Customer
6/30/2025
I had a great experience. Cielo Ola was my service advisor, not only was she very knowledgeable, she was very courteous. She went over and beyond to assist me with all my needs. I will definetly be back because of her. Thank You Freedom Chevrolet Buick GMC By Ed Morse for hiring such great employees!!!!
7/1/2025
Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DALLAS, TX
Eucaria R|2025 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
Muy amable y atenta
7/2/2025
Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Si tiene alguna pregunta, llámenos. ¡Siempre estaremos encantados de ayudarle!
LANCASTER, TX
John H|2021 Chevrolet Camaro
Confirmed Service Customer
7/3/2025
Thanks for Your Assistance in My Camaro Service, Ms. Mares!
7/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Kijafa G|2022 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Great job
7/8/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
UNKNOWN, TX
Tyrone D|2016 Buick LaCrosse
Confirmed Service Customer
7/7/2025
Prompt response, but was unable to get Inspection due to the machine being down.
7/8/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
LANCASTER, TX
Duane M|2012 Chevrolet Silverado
Confirmed Service Customer
7/7/2025
I brought my truck into the service department because I heard a clunking noise in what I believed to be my engine. I left it to be diagnosed and was told that I would receive a call the next day. I did not receive a call the next day nor the following day until after 4pm. when I personally went to the service department because I could not reach the service advisor by phone. At that time we decide to go ahead and order an alternator and belt which the technician said was the problem. The following morning I decided to decline the repair and went in to cancel it. I was told that I owed for a serpentine belt replacement at which time the service advisor and I was wondering why would I be charged for a belt if the technician did not replace the alternator. I paid the invoice anyway, because I was running behind time on taking my wife to her eye doctors appointment. Upon returning from the appointment, I decided to check to see what the new belt looked like and if my original belt had actually been replaced and unsurprising to me the belt that I had previously purchased two weeks ago from Napa was still on my truck. I immediately returned to the service department to inform the manager and request a refund. The manager approved the refund and sent me back over to the service advisor to facilitate the refund. At no time did anyone apologize to me for being charged for the belt that was not replaced or the inconvenience to me. At this moment my faith in the GM service department and GM in general is at its lowest below a 0. At this time, I cannot refer or recommend anyone buying or servicing a GM vehicle at a dealership.
7/8/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LANCASTER, TX
Darrell S|2021 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
Customer Service representative Chris was very helpful and gave us advice for the service that was being performed on our vehicle
7/10/2025
Thank you for recognizing Chris and his helpful service! Clear advice can make a big difference, and we’re happy it added value to your visit. We’ll keep that helpful spirit going strong every time you’re in!
DALLAS, TX
Samuel W|2020 GMC 1500 Sierra
Confirmed Service Customer
6/26/2025
It was. Great real fast
6/27/2025
We love hearing it was fast and great—that’s the combo we aim for every day! Quick service that still feels personal? Now that’s what we call doing things right.
DALLAS, TX
Sherryl J|2020 Buick Encore GX
Confirmed Service Customer
6/27/2025
Easy drop off. Received a call a couple hours later and my car was ready
6/28/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DUNCANVILLE, TX
Rachel G|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/27/2025
Great professional service done in a timely manner
6/28/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DALLAS, TX
Leticia L|2024 Chevrolet Malibu
Confirmed Service Customer
7/7/2025
It was very convenient to be able to drop off my vehicle and wait inside.
7/8/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DALLAS, TX
Jerry C|2019 Chevrolet Suburban
Confirmed Service Customer
7/9/2025
Handled job in a reasonable time and Brandan kept me posted every step of the way. Well done.
7/10/2025
Thank you for recognizing Brandan and the way he kept you updated throughout your visit. That kind of communication makes all the difference. We’re glad we could get the job done right and on time—and we’ll be ready to do it again whenever you need us!
Duncanville, TX
Grace E|2020 Buick Enclave
Confirmed Service Customer
7/9/2025
Very friendly professional informative and met my car needs in a timely manner
7/10/2025
Friendly, professional, and on time—that’s the service standard we strive for every day. We’re so glad we could meet your needs. Thanks for letting us care for your vehicle—we’ll be ready the next time it’s due!
DALLAS, TX
Martin G|2015 Chevrolet Camaro
Confirmed Service Customer
7/9/2025
My last two visits (only) have been really good because La Porsha had actually helped me and gave me good service
7/10/2025
Thank you for sharing that your last two visits stood out—La Porsha will be thrilled to know she made such a difference! Consistent care and personal attention are what we’re all about. We hope every visit from here on out keeps raising the bar—because you deserve nothing less!
CEDAR HILL, TX
Shelton M|2024 Chevrolet Malibu
Confirmed Service Customer
7/11/2025
esmeralda was great
7/12/2025
Esmeralda will be so happy to hear this—thank you! She truly cares about making every guest feel valued. We’ll keep delivering great experiences, one guest at a time!
DUNCANVILLE, TX
Lashawn H|2022 GMC Terrain
Confirmed Service Customer
7/12/2025
My experience with my service advisor LaPorshia Robinson was outstanding she's always very happy to help me with all of my needs and I will always be a customer for the life of my vehicle.
7/13/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Freedom Chevrolet Buick GMC By Ed Morse. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Freedom Chevrolet Buick GMC By Ed Morse!
DALLAS, TX
Sam D|2019 Chevrolet Suburban
Confirmed Service Customer
7/9/2025
Mr. Kelton, service advisor meet me upon arriver at the dealership and my service outline already to begin the work. Mr. Kelton keep me informed of work status and advised me of any upcoming maintenance. The service was completed in good time, Thank You!
7/10/2025
Thank you for this thoughtful feedback! Kelton is an all-star when it comes to organization and communication, and we’re glad he kept you in the loop every step of the way. We look forward to helping you stay ahead on your maintenance with the same great service!
DALLAS, TX
Maletina V|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
N/A
7/10/2025
Hi! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day
DALLAS, TX
James P|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/9/2025
Everything was good. Quick service and friendly staff. Thanks
7/10/2025
Quick service and friendly staff are music to our ears—thank you for the kind words! We’re always here to make things easy, pleasant, and right on time for your next visit!
DUNCANVILLE, TX
Carl K|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
I forgot his name. He was very helpful he was a real professional. Answer all the questions that I had
7/11/2025
Even without a name, we’re so glad you had a helpful and professional experience! We’ll do our best to identify the team member who assisted you and make sure they get the recognition they deserve. Thanks for sharing—and we hope to see you again soon!
DALLAS, TX
Marenza R|2016 Chevrolet Express
Confirmed Service Customer
7/11/2025
Every one was knowledgeable about the vehicle and the process, kind and patient.
7/12/2025
Thank you for recognizing our team’s knowledge, kindness, and patience! We believe every guest deserves both expertise and a welcoming experience. We’ll be ready to guide you with care and clarity every time you visit!
DALLAS, TX
Stanley R|2021 GMC Yukon
Confirmed Service Customer
7/14/2025
Service Brandon Rhodes was inconsistent and said the right thing but did not follow through. Rental/Loaner situation was terrible, was told they did not do 3rd party rentals…and Mary didn’t have any vehicles. Brought the manager out and showed him the CPO policy…he conceded they do reimburse for rental cars off-site. When picking up my vehicle the ticket was lost and my toddler and I waited for about an hour and a half just for them to find our Yukons keys and ticket. They gave us a card for an oil change for our trouble…which we will not use due to the already poor service we got on a cpo warranty claim. Chile the cashier was very nice and helpful and Mary was nice and help as well. Other than them, this place is a rough place to do business.
7/15/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
WAXAHACHIE, TX
Tanisha R|2024 Chevrolet Trax
Confirmed Service Customer
7/14/2025
My settings in my car were not reset from the repairs that was done on my car. The communication from my advisor was horrible.
7/15/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MESQUITE, TX
Christopher R|2017 Chevrolet Sonic
Confirmed Service Customer
7/14/2025
They Fix the repair in Question and provided Excellent Service Courtesy Shuttle service Uber on demand. I was at work before clock in time as well as picked up when service Repair was Completed. ALWAYS Grateful for Warranty Repair services provided 🔯🔯🔯🔯🔯🔯👌🏼
7/15/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. We do hope we can be of assistance in the future. Take care!
DALLAS, TX
Deon J|2020 Chevrolet Blazer
Confirmed Service Customer
7/14/2025
Cielo is always very helpful and timely when I come in for service. I came in on a Friday for an oil change and was out in about a hour and a half.
7/15/2025
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DALLAS, TX
Andrea C|2024 Buick Envista
Confirmed Service Customer
7/15/2025
Michelle R was very attentive and made sure my car got everything it needed
7/16/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
CEDAR HILL, TX
Zinet J|2019 Buick Encore
Confirmed Service Customer
7/21/2025
Poor
7/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CEDAR HILL, TX
Luz F|2018 Buick Encore
Confirmed Service Customer
7/21/2025
Brandan was the best in keeping me updated. Explained everything to me and kept me updated on the progress of my vehicle.
7/22/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
RED OAK, TX
Leonard C|2023 Buick Enclave
Confirmed Service Customer
7/21/2025
Although I have to wait for parts to be ordered, the other services that I requested were completed and I was able to get my car back until the ordered parts arrive.
7/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DUNCANVILLE, TX
Octavia S|2025 Buick Encore GX
Confirmed Service Customer
7/13/2025
Amazing!! Love everyone there especially Jason Johnson
7/14/2025
Hello, we're happy to hear you had such a positive experience with our team! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Andrew C|2025 Buick Encore GX
Confirmed Service Customer
7/14/2025
I've seen nicer, better customer service at other dealerships
7/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Forth worth, TX
Christopher G|2025 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Brandon helped me and he took care of me like I was one of his boys.
7/15/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!
DALLAS, TX
Rashad A|2021 GMC 1500 Sierra
Confirmed Service Customer
7/15/2025
Brandan was great! He was attentive to my service work and kept me updated along the way.
7/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
DESOTO, TX
Andrew S|2022 Chevrolet Tahoe
Confirmed Service Customer
7/17/2025
10/10
7/18/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DALLAS, TX
Lowell L|2010 Buick LACROSSE
Confirmed Service Customer
7/21/2025
Saying that you doing the job and you really not
7/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Mia M|2024 Chevrolet Malibu
Confirmed Service Customer
7/22/2025
I was pleased with the service
7/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Matthew H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/25/2025
I was feeling a vibration while driving, I brought my truck into Michelle and she had all 4 tires/wheels rebalanced. 3 out of 4 were bad. Truck was in and out quickly and the vibrations are gone. Great service!
7/26/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again.
WAXAHACHIE, TX
Bryan M|2025 Chevrolet Trax
Confirmed Service Customer
7/21/2025
Very friendly and fast and recommend thugs that needs to be done
7/22/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
ARLINGTON, TX
Thomas P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2025
Great service and great work
7/22/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CEDAR HILL, TX
Nathaniel T|2024 GMC Sierra 3500 HD
Confirmed Service Customer
7/21/2025
I had a service job of an oil change, rotate and balance tires. It was a good experience.
7/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DALLAS, TX
Gwakisa M|2010 GMC Yukon XL
Confirmed Service Customer
7/25/2025
Friendly costomer, faster work and quietly waiting place.
7/26/2025
Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Freedom Chevrolet Buick GMC By Ed Morse!
DALLAS, TX
Tammy F|2018 Chevrolet Sonic
Confirmed Service Customer
7/29/2025
From start to finish, service was prompt, courtesy and complete.
7/30/2025
Thank you for sharing such kind words! We’re proud to offer service that’s prompt, courteous, and complete, and we look forward to providing that same dependable care on your next visit.
DUNCANVILLE, TX
Jose S|2025 Chevrolet Tahoe
Confirmed Service Customer
7/31/2025
Brandon was excellent
8/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DALLAS, TX
Ramon V|2023 GMC Yukon
Confirmed Service Customer
8/10/2025
Good service
8/11/2025
Thank you for your feedback! Providing good service is our commitment, and we’re here for you anytime you need us!
DESOTO, TX
Hugo C|2024 GMC Sierra 1500
Confirmed Service Customer
8/10/2025
Was good and quick
8/11/2025
Thank you for sharing — we love hearing that our work was both good and quick! We’re here for you anytime you need us!
DALLAS, TX
David W|2005 Chevrolet Corvette
Confirmed Service Customer
8/10/2025
Cielo is a great service advisor always gets me in for service no matter what it is and always keeps me updated on my service being done thank you
8/11/2025
Cielo will be so happy to hear this! Her dedication to getting you in for service and keeping you informed is exactly the care we want every guest to experience. We look forward to seeing you again soon!
DUNCANVILLE, TX
Johnny C|2019 Chevrolet Malibu
Confirmed Service Customer
8/10/2025
Good customer service!!
8/11/2025
Thank you for recognizing our customer service — it’s the core of what we do every day. We look forward to welcoming you again on your next visit!
GLENN HEIGHTS, TX
Bryan T|2021 Chevrolet Camaro
Confirmed Service Customer
7/30/2025
Kelvin is literally the only advisor at Freedom who has not let me down.
7/31/2025
Kelvin will be proud to hear this—being the one advisor you can fully count on means a lot, and we’re grateful he’s made such a strong impression. Reliability like that is exactly what we aim to deliver every time.
DALLAS, TX
James T|2025 GMC Sierra 1500
Confirmed Service Customer
7/31/2025
Cielo is fantastic. Best service advisor I have ever worked with at Freedom Chevrolet, and I have worked with a few. She actually acts like she cares about the customer.
8/4/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DUNCANVILLE, TX
James C|2020 GMC 3500HD Sierra
Confirmed Service Customer
8/5/2025
It was a nice and comfortable experience
8/6/2025
Hi there, thank you so much for your positive comments about Freedom Chevrolet Buick GMC By Ed Morse! Thank you so much again for your feedback! We hope you have a great day!
DALLAS, TX
Leonard J|2020 Chevrolet Blazer
Confirmed Service Customer
8/5/2025
Brandon helped us with our service needs right away. He also kept us informed about any other recommendations.
8/6/2025
Your great feedback truly made our day! Our staff is committed to providing each of our clients with the best automotive experience. We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DESOTO, TX
Latoya F|2025 Buick Envista
Confirmed Service Customer
8/11/2025
My advisor was very professional and polite. He answered all my questions and found a workspace to allow me to continue working while I waited for my car to be serviced. The visit was quick and easy.
8/13/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
ROCKWALL, TX
Carla R|2025 Chevrolet Trax
Confirmed Sales Customer
8/11/2025
Wonderful from beginning to end.
SEJAL KARKI
8/13/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again soon! We look forward to your next visit! Take care!
DALLAS, TX
Daryl W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/11/2025
Brandon Rhodes was great!!!
8/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Andres G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2025
Good
8/13/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BARRY, TX
Georgia R|2025 Chevrolet Trailblazer
Confirmed Sales Customer
8/13/2025
JesseEstrello@freedomchevydallas.com is a great sales representative very compassionate a cares about costumers needs
JESSE ESTRELLO
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DESOTO, TX
Carl J|2019 GMC 3500HD Sierra
Confirmed Service Customer
8/13/2025
The staff was very professional and the service was not to long.
8/14/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WAXAHACHIE, TX
Shirley B|2020 Chevrolet Blazer
Confirmed Service Customer
8/13/2025
Always professional
8/14/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
MISTIQUE, TX
Kerri B|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/14/2025
Brandon got my car towed quickly and scheduled a new engine to be installed in less than 2 weeks. Communicated often on the progress and completion.
8/15/2025
We’re delighted Brandon was able to act quickly, arrange your tow, and keep you updated on your engine replacement every step of the way. Clear communication makes all the difference, and it’s wonderful to know you felt supported through the process. Here’s to many smooth miles ahead with your vehicle.
GODLEY, TX
Charlotte B|2023 Chevrolet Colorado
Confirmed Service Customer
8/17/2025
Excellent service ALWAYS
8/18/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DALLAS, TX
Gilberto C|2020 Chevrolet Traverse
Confirmed Service Customer
8/17/2025
It was a great experience and pretty quick. The advisor was very helpful and professional in handling our needs
8/18/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DALLAS, TX
Edward S|2018 Chevrolet Equinox
Confirmed Service Customer
8/18/2025
GREAT FRIENDLY AND FAST SERVICE
8/19/2025
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DALLAS, TX
Wanuka B|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/20/2025
The rep that helped me was really helpful
8/21/2025
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DESOTO, TX
Joe T|2025 Chevrolet Trax
Confirmed Sales Customer
8/20/2025
They stayed on top of there game when I stated payments was too high. They got us a lower payment
GEORGE DAVEY
8/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
Sharon R|2016 Buick Enclave
Confirmed Service Customer
8/11/2025
Great experience. My service advisor explained what needed to be done in words that I understood. My vehicle was repaired and returned to me in a timely manner.
8/13/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DUNCANVILLE, TX
Don N|2018 Chevrolet Colorado
Confirmed Service Customer
8/13/2025
I had to replace the battery in my 2018 Colorado pickup.
8/14/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
Dallas, TX
Juan C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
I dealt with Lee and Cielo at Freedom Chevrolet about my lifters and cam problem on my 2020 Silverado and they came thru for me all around good experience
8/19/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DALLAS, TX
Grachel M|2025 Chevrolet Trax
Confirmed Service Customer
8/18/2025
Awesome experience
8/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CEDAR HILL, TX
Julia B|2024 Chevrolet Corvette
Confirmed Service Customer
8/20/2025
Friendly, professional atmosphere. Quality service was provided.
8/21/2025
Hi, we are so happy to read such a great review about Freedom Chevrolet Buick GMC By Ed Morse! We hope you have a great day!
FORTH WORTH, TX
Joyce H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/20/2025
To expensive
8/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LANCASTER, TX
Gail J|2022 Buick Envision
Confirmed Service Customer
8/20/2025
Always very courteous.
8/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
MIDLOTHIAN, TX
Thomas P|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
8/22/2025
Shay the car salesman was very helpful and was with me the whole time that I was deciding on the truck and very courteous and friendly.
ROBRESHAY SIMPSON
8/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
CEDAR HILL, TX
Rick M|2025 Chevrolet Traverse
Confirmed Service Customer
8/22/2025
Everything was quick and easy! Great communication!
8/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
EL PASO, TX
Joseph W|2021 Chevrolet Blazer
Confirmed Service Customer
8/22/2025
Speedy service, excellent customer service and excellent work done.
8/23/2025
Hello, we appreciate your positive review about your recent experience with us! We look forward to helping again in the future. Take care!
CEDAR HILL, TX
Elizabeth R|2023 Chevrolet Colorado
Confirmed Service Customer
8/23/2025
Fast and friendly service. Love how clean and comfortable the waiting room is.
8/24/2025
It's our commitment to ensure quality customer care by providing comfortable and clean waiting room as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
GLENN HEIGHTS, TX
Laturia B|2015 Chevrolet Cruze
Confirmed Service Customer
8/25/2025
Okay
8/26/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Desoto, TX
Freddie C|2019 Chevrolet Corvette
Confirmed Service Customer
8/27/2025
Service was good service attendant was also great
8/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
UNKNOWN, TX
Charlotte B|2023 Chevrolet Colorado
Confirmed Service Customer
8/27/2025
Always professional and excellent service
8/28/2025
Hi, we are so happy to read such a great review about Freedom Chevrolet Buick GMC By Ed Morse! We can't wait to see you again, have a great day.
DALLAS, TX
Mariah N|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/27/2025
Omar did an amazing job walking me through everything.
8/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Techell C|2025 Chevrolet Traverse
Confirmed Sales Customer
8/27/2025
This time around I had the best salesman ever Mr D. BROWN I'll give him 10 fingers and toes up...thank you Mr brown I got what I wanted...All Smiles
DARRELL BROWN
8/28/2025
Wow, we're glad you had such a wonderful experience with us! Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LANCASTER, TX
Kennard B|2019 Chevrolet Colorado
Confirmed Service Customer
9/1/2025
Great service.
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DALLAS, TX
Cristian G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/22/2025
Súper todos muy amables
8/23/2025
Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión.
IRVING, TX
Darrell S|2021 Chevrolet Colorado
Confirmed Service Customer
8/27/2025
The service was excellent, Brandan my Service Consultant was outstanding his professionalism and communication skills was great.
8/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Freedom Chevrolet Buick GMC By Ed Morse. We look forward to helping again in the future. Take care!
DALLAS, TX
Jewel N|2018 Chevrolet Malibu
Confirmed Service Customer
9/1/2025
Brendon, specialist was great.
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DALLAS, TX
Nathan W|2018 GMC Yukon
Confirmed Service Customer
9/1/2025
Usual professionalism by staff
9/2/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
DALLAS, TX
Alicia L|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/8/2025
When the guy brought me back my he was driving reckless i didn’t like that at all and when I told him about his self his reaction was like he didn’t care so this was not I left a message on Mrs Maria answering machine but she didn’t call me back so I’m not pleased at all.
9/10/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DALLAS, TX
Reymundo C|2023 Chevrolet Tahoe
Confirmed Service Customer
9/8/2025
Great service. I would just comment on the efficiency for an oil change 1 hr 45 min seems a little too much.
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Janet K|2019 Buick Encore
Confirmed Service Customer
9/8/2025
excellent service
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
GRAND PRAIRIE, TX
Billy J|2014 GMC 1500 Sierra
Confirmed Service Customer
9/9/2025
very nice and fast result thank again
9/10/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DALLAS, TX
Stanley W|2023 GMC Sierra 1500
Confirmed Service Customer
9/8/2025
Great Job!
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DALLAS, TX
Lakesha B|2024 Buick Envista
Confirmed Service Customer
9/8/2025
The service was excellent, Michelle was very helpful
9/9/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DALLAS, TX
Dwayne M|2025 Buick Envista
Confirmed Service Customer
9/8/2025
I came in for a service and I waited for approximately 2 hrs. After I received my car I done a walk around to check everything out and realized that my tires had not been rotated. On the service sheet it stated that all tires were rotated and aired up to 35 psi. Honestly I dont believe that any of the service was done properly, therefore I will never buy or bring my vehicles back to any Ed Morris dealership or affiliate.
9/9/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
fort worth, TX
Vicent K|2019 GMC 2500HD Sierra
Confirmed Service Customer
9/8/2025
Above and beyond expectations
9/9/2025
We're thrilled to hear we exceeded your expectations and were able to assist you! Our team is committed to delivering an excellent experience, and we're glad that was reflected during your visit. If you have any further questions or needs, please don't hesitate to reach out.
EL PASSO, TX
Cara H|2025 Buick Envista
Confirmed Service Customer
9/10/2025
Everyone on this visit were professional and kind
9/11/2025
Hi, we are so pleased you enjoyed your visit to Freedom Chevrolet Buick GMC By Ed Morse! Thank you again for choosing Freedom Chevrolet Buick GMC By Ed Morse and we hope to see you again.
DALLAS, TX
Cheryl E|2022 Chevrolet Trailblazer
Confirmed Service Customer
9/10/2025
They took care of my vehicle and all the work explained on print out.
9/11/2025
Hi there, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
DALLAS, TX
Brenda J|2016 Chevrolet Equinox
Confirmed Service Customer
9/11/2025
Chris Hightower provided excellent service
9/12/2025
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!
DESOTO, TX
Willie W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/13/2025
Wait time
9/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WAXAHACHIE, TX
Kathy W|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/10/2025
Friendly quick professional
9/11/2025
We're glad to hear you found our staff were friendly and professional! We sincerely value your business and look forward to your next visit! Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
RED OAK, TX
Kevin R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/10/2025
Always a pleasurable experience when visiting Freedom Chevrolet; Kelton and his team are top notch!
9/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!
Venus, TX
Kevin T|2014 Buick LaCrosse
Confirmed Service Customer
9/10/2025
Took care up there for my ambient temperature sensor and to price a windshield wiper reservoir. Was told the sensor was ok. I paid 200 dollars and the sensor is still bad. So essentially I gave away 200 dollars.
9/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CEDAR HILL, TX
Luis G|2025 Chevrolet Trax
Confirmed Service Customer
9/15/2025
Took 3 hours just for an oil change
9/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Mojoisola K|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/16/2025
Good customer relations
9/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
ARLINGTON, TX
Cipriano M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/17/2025
Good service
9/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
UNKNOWN, TX
Doris B|2015 Chevrolet Cruze
Confirmed Service Customer
9/17/2025
When I dropped my car for service, the attendant was courteous and kind. I appreciate you helping me with my auto repair, Quintin.
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Amparo R|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/20/2025
Your service was great. I am 100% satisfied with the kind of service you offered. I would recommend your service place.
9/21/2025
Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
UNKNOWN, TX
Stacey J|2025 Buick Encore GX
Confirmed Service Customer
9/21/2025
They wait was a bit long even when appointment are made
9/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
WAXAHACHIE, TX
Darrell S|2021 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
The service was outstanding
9/24/2025
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
DALLAS, TX
Cindy J|2023 GMC Yukon XL 1500
Confirmed Service Customer
9/24/2025
First I took my car there in March for an oil change and noise with the brakes. I was told the brakes were fine but rotors need resurfacing, had that done. The brakes started making the noise again and I took back for oil change and asked to see why the brakes were making the same noise again. I had my appointment at 8:30am. I was there for 5 hours! Finally I was told my brakes are at a 5 and they recommend changing them at a 3 so it’s close enough and if I wanted to do it at that time it would take about 2 hours. Since I had already been there for 5 hours getting the oil changed we made an appointment to come back in 2 weeks. When I dropped off my car at 8:30am to have the brakes replaced and something with the rotors (didn’t know anyways wrong with the rotors). They did provide me an Uber ride home. Never heard from anyone! Finally called at 4:30pm, which took 30 minutes to get someone to answer. And was told my car wasn’t checked in yet but she’d ask a service guy and call me back which she never did. My advisor had left earlier in the day. I had no idea I would not have my car back. I call the next day at 9:30am and was told now it was recommended to do the back brakes also, so I asked if it would be done that day and was told yes. I waited and never heard anything so I called at 4:30 and was told they had to order the brakes and they finally got them and the guy was working on another car but he was almost finished with mine so they’d send an Uber to get me. Got to the dealership and only had to wait about 15 minutes for my car. Got in it, tag still on the mirror, paper still in the floor. Also I don’t know why they felt the need to go through my center console. I had hand sanitizer in my console back cup holder they had put it inside the console, moved my sunglasses to the top as well as some candy. I really wish my advisor I used for years was still there but he’s not. I may try to go where he is. I have been coming there since 2015, however I have no problem with my last advisor. She was very nice.
9/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CEDAR HILL, TX
Rolunda S|2025 Chevrolet Trailblazer
Confirmed Service Customer
9/25/2025
The service is always soon from the first time I came in for my oil change. Brandon the service advisor is always pleasant and helpful.
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Rocky G|2018 Buick Encore
Confirmed Service Customer
9/16/2025
Omar is an Exceptional service advisor had an appointment for an oil change 082925 no. Where in the system he took Ownership,listen kept his composure and made it happen very professional.
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Dallas, TX
Joyce N|2016 GMC Terrain
Confirmed Service Customer
9/17/2025
Great customer service provided by my service representative
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNCANVILLE, TX
Yolanda J|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/19/2025
My Experience at Dealership was wonderful fast and friendly service. My Service Consultant Kelton Very Professional. I Appreciate Him. He Deserve 5 Stars.
9/20/2025
Hello, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Take care!
DALLAS, TX
Sergio R|2022 GMC 1500 Sierra
Confirmed Service Customer
9/21/2025
Excellent
9/22/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DALLAS, TX
Lezli S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
I arrived to check in for an oil change. Everyone was very nice and kind. The process was so smooth and
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Renee J|2025 Chevrolet Equinox
Confirmed Service Customer
9/24/2025
It was good
9/25/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DUNCANVILLE, TX
Jean P|2013 Buick LaCrosse
Confirmed Service Customer
9/25/2025
Service was timely and professional.
9/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DALLAS, TX
Belen V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/25/2025
Mala
9/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BALCH SPRINGS, TX
Corey M|2024 Chevrolet Tahoe
Confirmed Service Customer
9/26/2025
Quintin was great help. The shuttle service was much appreciated.
9/27/2025
Quintin will be delighted to hear your feedback! We’re glad the shuttle service added convenience to your visit, and we look forward to welcoming you again on your next visit.
CEDAR HILL, TX
Freddie C|2024 GMC Terrain
Confirmed Service Customer
9/25/2025
The service was great as always
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HUTCHINS, TX
Aaron D|2024 GMC Terrain
Confirmed Service Customer
9/25/2025
Brandon explained everything with clarity and patience. I left feeling informed and confident in the work done.
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
IRVING, TX
Beverly B|2020 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
Good
9/27/2025
Thank you for your feedback! We’re glad your experience was good, and we look forward to welcoming you back for another positive visit.
DALLAS, TX
Rene V|2018 Chevrolet Suburban
Confirmed Service Customer
9/26/2025
Excellent work
9/27/2025
Thank you for recognizing our excellent work! Your feedback inspires our team to keep delivering top-quality service, and we look forward to seeing you again soon.
Dallas, TX
Seattle J|2013 Buick LaCrosse
Confirmed Service Customer
9/27/2025
Great.
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Andra L|2023 GMC Sierra 1500
Confirmed Service Customer
9/27/2025
Where I bought the truck , in Denton , would not let me walk in to do the recall , like Freedom Chevrolet on Marvin D Love . They accepted my walk in with no problem.
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CEDAR HILL, TX
Calvin D|2023 Chevrolet Malibu
Confirmed Service Customer
9/28/2025
Everything was great until I received my invoice.as expected there was a parts amount, labor amount and taxes amount, but what baffled me was a miscellaneous amount,I called service about expell national no response.
10/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DUNCANVILLE, TX
Monica D|2019 Buick Encore
Confirmed Service Customer
9/28/2025
Took my Buick Encore into dealership due to the Stabilitrak light that came on. The wait time of 4 days seemed to be a bit much to get service done to my vehicle. I would suggest getting some assistance in this area with having the wait time shorter.
9/29/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Lancaster, TX
Othie G|2017 Chevrolet Malibu
Confirmed Service Customer
9/30/2025
Excellent service
10/1/2025
Thank you so much for your kind words! We’re thrilled to know you had an excellent experience, and we can’t wait to welcome you back again soon.
DALLAS, TX
John W|2022 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
First off they scheduled my appointment saturday September 20th along with 12 other people that had recalls. I waited up there all day long. That was horrible customer service. If they were booked they should have set my appointment on another day. Then that following Monday I get a call from the service manager. He said that they did not do one recall on the denali for the grill. And he wanted to know when I would be able to drop off the vehicle again to get that recall done. I told him I am not going up. There wasting another Saturday or another day. All day long for them to do these recalls, they're going to have to come and pick it up from my job, get the recall done and drop it back off before 3 o'clock. When I leave work. He said he was going to have to check on that to see if they could do that.And I told him, that is the only way that they will be able to do this recall on my vehicle. To start off when I got to the dealership for my 7:30 AM appointment, come to find out there was only one sales advisor there that day to check us in. I had to wait 40 minutes to just to get checked in. Then, they tell me it will be two hours.I said okay I will wait. After two hours was up, I went and asked how my vehicle was.Doing what they found out, and then that's when they told me they haven't even got to it. They said it may not be ready until three o'clock when they close. I had no other choice but to wait there for my vehicle. I bought the denali from this location.So I always like to go back to the same location for service but after the service for these recalls, I will not be going back to get any service done at this location. Honestly, i'm surprised that they sent me a survey to do a review.Because how mad I was staying up there all day.For these recalls it was ridiculous. But this is my experience with your dealership. I hope you sit down and talk to the service advisors.Make sure they have more than one there, especially on saturdays.When that is the only day that we can take our vehicles up there for service.They should have known better than that.And then not to tell me that it was going to be all day thing.
9/30/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WAXAHACHIE, TX
Willie P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/27/2025
Good!
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Ferris, TX
Thomas C|2009 Chevrolet Tahoe
Confirmed Service Customer
9/29/2025
Lee Craig really stepped up and helped my family out during a crisis. He made sure that we had a loaner car, so that I could get back and forth to work. The staff was very helpful and knowledgeable, even when I didn't agree with how long it was taking them to serve my care.
9/30/2025
Lee Craig and our team will be thrilled to hear your kind words! We’re glad we could assist your family during a difficult time and make sure you had a loaner vehicle to stay on track. Your feedback about timing is appreciated, and we’ll continue working to make every visit smoother.
DESOTO, TX
Sharon W|2024 Buick Encore GX
Confirmed Service Customer
9/30/2025
As always the service met my expectations. Friendly, courteous, and prompt service.
10/1/2025
We’re so glad to know our service continues to meet your expectations with friendliness, courtesy, and prompt attention. We look forward to seeing you again soon for another smooth visit!
DESOTO, TX
Cassandra W|2023 Chevrolet Tahoe
Confirmed Service Customer
9/30/2025
It's always good when ever I have to bring my car in for service ..I never have any problem brandon, get me in and take care of me well.And answer all the questions I need to be answered if I don't know them.
10/1/2025
We love hearing how Brandon consistently takes great care of you and answers every question thoroughly—it’s the level of trust we strive for. We look forward to seeing you again soon!
LINDALE, TX
Jennifer O|2020 Chevrolet Traverse
Confirmed Service Customer
9/30/2025
Great! Michelle was responsvie!
10/1/2025
We’re so glad Michelle’s responsiveness made your visit a great one. We look forward to welcoming you again on your next trip in!
DUNCANVILLE, TX
Mary M|2021 GMC Yukon
Confirmed Service Customer
9/30/2025
Chris alway gives me great service. Everyone is very friendly.
10/1/2025
Chris will be delighted to hear your kind words, and we’re thrilled our entire team made your visit so friendly and positive. Please don’t hesitate to reach out if there’s ever anything more we can do for you!
DUNCANVILLE, TX
Willie J|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Went to Freedom for and oil change, my online appointment was not found, so I was given to Brandon Rhodes to assist me, this was at 2:11, I told him I would wait for my truck in the lounge, he said it would be about an hour, at 3:30 I went to Brandon's desk to inquire about any updates but his desk was empty, I returned to lounge and waited for a update, none came. At 4:30 went to find Brandon and was told he was gone for the day, I had to ask cashier 2 times if my truck was ready she said she didn't have any paper work on it, tried to call Brandon no response, confused I went back to cashier at 5:30 and they were locking the doors and all of the advisors had left or was on the way out the door, I ask the cashier one more time if any paperwork for my truck surfaced, she finally looked in a drawer and found my paperwork. Service was completed at 3:30 and Brandon left me hanging, I got lucky because there was one guy left to bring up vehicles he was nice enough to go and look for my truck and bring it up at 5:45, bad experience for me but I will request Esmeralda Rico for my service advisor in the future.
10/7/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DESOTO, TX
Jermaine S|2022 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Good
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WAXAHACHIE, TX
Roger S|2024 GMC Terrain
Confirmed Service Customer
10/6/2025
In and out in a timely manner.
10/7/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
RED OAK, TX
Doris S|2017 Chevrolet Malibu
Confirmed Service Customer
10/8/2025
The young man assisted me from start to finish.
10/9/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
DALLAS, TX
Bruscinda E|2019 Chevrolet Traverse
Confirmed Service Customer
10/8/2025
My experience was great. As usual Brandon R. Kept me updated on my vehicle. Brandon made my experience a great one. Thank you Brandon.
10/9/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DALLAS, TX
Callandra J|2026 Chevrolet Trax
Confirmed Sales Customer
10/8/2025
Kelvin Cross and team were very thorough and knowledgeable of products as well as the process. I’ve referred a few friends to him
MICHAEL FRY
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
CROWLEY, TX
Daryl W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
10/8/2025
On my last visit, 10/4/2025, I had to wait almost 3 hours after I was told that it would only take about a hour and a half. On top of that, 3 days later, my air pressure tire is low with a 26 psi. On Wednesday, I had to take make other arrangements to get to work. Now my tire is at 8 psi. I am now having to use my service fee and call AAA to come out and air my tire up so that I can take back to the dealership. This is where I bought my truck and this is where I would LIKE to continue to bring it for service. I've been bringing my truck here ever since I bought in in 2022.
10/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DALLAS, TX
Kawondra W|2025 Chevrolet Trax
Confirmed Service Customer
10/8/2025
It’s always a great experience. Brandon is always nice and always keeps me updated with my car
10/9/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CRANDALL, TX
Kenneth I|2021 Buick Enclave
Confirmed Service Customer
10/8/2025
Great customer service.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DESOTO, TX
Byron B|2007 Chevrolet Trailblazer
Confirmed Service Customer
10/8/2025
The experience was ok
10/9/2025
Thank you for the feedback. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Dallas, TX
Erika E|2023 GMC Yukon
Confirmed Service Customer
10/9/2025
Issue was not fixed
10/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Ronald M|2021 GMC 1500 Sierra
Confirmed Service Customer
10/10/2025
Good
10/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DALLAS, TX
Brian F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/13/2025
I was there for over 4 hours for an oil change and a tire rotation. Service manager Michelle told me that one of my tire lug nuts were stripped but they were just going to re thread it and I’d be good to drive it to the place I got the aftermarket tires from to get a replacement lug nut but she said I’m not allowed to go back there and talk to the mechanic. I had already talked to the mechanic though and he said they couldn’t re thread it and I’d have to drive around with missing tire lug nut until I had a chance this week to get with the 4 wheel parts shop to order a new one so she just said, oh sorry yea that’s just the information they told me. But all that isn’t is bad as me getting home to realize they messed with my Dash Screen settings and now my screen doesn't turn on and off when I start my truck or turn it off anymore so I spent an hour trying to figure that out and now I’m stuck having to manually hold down the power button below screen to turn it on and off every single time I start and turn off my truck now. I never ever give bad reviews and I think this is the very first one of my life but it wasn’t like this at all the last time I went there to get my truck serviced for very first after buying a brand new truck off your lot not long ago. This last trip makes me want to never to go back there again which I hate because I like how the Chevy app tracks all my stuff and I can schedule appointments right from there but there’s no way I can have another day like that unfortunately.
10/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Jonnie M|2023 Chevrolet Trailblazer
Confirmed Service Customer
10/13/2025
Everything was great
10/14/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SEAGOVILLE, TX
Karen N|2026 Buick Encore GX
Confirmed Sales Customer
10/13/2025
Love the Encore and Charles Birdow was fantastic.
CHARLES BIRDOW
10/14/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
WAXAHACHIE, TX
Beatrice G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/14/2025
Brandan was very helpful to me and letting me know that it want take long.
10/15/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We look forward to your next visit! Take care!
Dallas, TX
Kevin P|2018 Chevrolet Suburban
Confirmed Service Customer
10/14/2025
I was treated like a lying criminal. I called in the appointment at 1 pm for a 2:30pm oil change. I showed up on time to the appointment and waited 20 minutes before the service team acknowledged I was there. I then told them about other issues with the vehicle I had just purchased and we agreed I would have to come back to get them addressed. I was told since I just purchased the vehicle I wouldn’t have to pay for the oil change. I went to sit in the waiting room. 20 minutes later I received a call from the service rep that I would have to pay since I didn’t purchase the vehicle from Ed Morris dealership. I said ok, and proceeded to wait. While waiting I called Reliable Chevrolet about the free complimentary oil change the service rep told me about and opted out of driving all the way to Richardson. I sat waiting for the oil change and another gentleman sat right beside me waiting as well. After waiting a long time he was upset and went to talk to the service manager. He came back and showed me two complimentary oil changes he received from the manager and told me to go see the manager. I walked back to the managers office and told him I too had been waiting over 2 hours for an oil change. He told me to have a seat in his office while he investigated. After 15 minutes the service representative that took my vehicle came in and said I was not waiting 2 hours and that I got a car wash. I then asked the service representative what time was my appointment, and she said 2:30 I then showed her my phone with the time of 5:08 pm displayed. She then said you have not been waiting with me for 2 hours. I attempted to de escalate the conversation by telling her I was not pointing the blame on her but just stating the facts. After waiting 2 more minutes the service manager came in and said I thought you only got an oil change. I said that’s all I did get. He then said you got a car wash as well. At this point I said I’m done. I walked to window and stood in line to pay. Two individuals that came in an hour after me were in line ahead of me paying. Both came in for oil changes.
10/16/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DESOTO, TX
Glenda D|2024 Chevrolet Trax
Confirmed Service Customer
10/14/2025
Ok
10/15/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
DALLAS, TX
Tiquila D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/14/2025
My experience gets better everytime I go there.
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
Calvin B|2022 Buick Enclave
Confirmed Service Customer
10/8/2025
Everything was just as advertised. Outstanding professionalism.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GARLAND, TX
Larry R|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/9/2025
Cool morning to get my oil changed and tires rotation
10/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Hilliard F|2025 Chevrolet Corvette Z06
Confirmed Service Customer
10/13/2025
I came on Friday for an oil which was good I hope and a new tire and I received a used tire almost bald for over 800 bucks. Im returning Monday which is today so not great at all
10/14/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DALLAS, TX
Wayne F|2009 Chevrolet Silverado
Confirmed Service Customer
10/15/2025
Got the job done correctly the first time.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
Grand Prairie, TX
Arthur A|2026 Chevrolet Trax
Confirmed Sales Customer
10/15/2025
I have been dealing with my sales person, Mr. Darrell Brown since 2019 when I made my first purchase, 2019 Chevy Tahoe. Then earlier in this year we purchased a 2024 Chevy 2500hd diesel. Then for our daughter we purchased a 2026 Chevy Traks. Mr. Brown has always made my family feel at home when purchasing a vehicle. He is so knowledgeable about products and services offered by Chevrolet. Thank you Mr. Darrell Brown. Dallas Texas
DARRELL BROWN
10/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RED OAK, TX
Bethbirai H|2023 GMC Terrain
Confirmed Service Customer
10/15/2025
Cielo is the only person there who has taken care of me properly. NO COMPLAINTS THERE. But she was out the day I came in and I dealt with another set of people. Very unpleasant experience. I asked for a time frame and they said 5-7 minutes. I stood there for over an hour waiting for my car. I was at the dealership over 3 hrs. Also when I was about to leave I noticed I did not have the tire lock. I had to get back in the service line and wait for it. I missed Cielo a lot this day. Sad to see that the rest of the team does so poorly. Over promised and under delivered. Communication and transparency should have have been better. How can we fix this so I’m not discouraged to return?
10/16/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DALLAS, TX
Marvin M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/14/2025
It was a great experience
JAMELL CLAY
10/15/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DALLAS, TX
Maria O|2024 Chevrolet Tahoe
Confirmed Service Customer
10/14/2025
The service was good but they did’t use protección for the floor mat
10/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DALLAS, TX
Kenneth W|2026 Buick Envista
Confirmed Sales Customer
10/15/2025
Mr. Stovall & Ms.Walnetta & did an EXCELLENT JOB with helping us to purchase our BEAUTIFUL NEW VEHICLES. They were Welcoming, Friendly, & provided EXCELLENT CUSTOMER SERVICE. We have already recommended Mr. Stovall & his team to several members of our Family & Friends. We are Very Satisfied with our new Vehicles❤️❤️❤️
BELINDA EGUIA
10/16/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DALLAS, TX
Geary W|2023 Chevrolet Colorado
Confirmed Service Customer
10/15/2025
Outstanding as always.
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DESOTO, TX
Angela P|2016 Chevrolet Impala
Confirmed Service Customer
10/15/2025
Very bad
10/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LANCASTER, TX
Henrietta D|2025 Chevrolet Trax
Confirmed Service Customer
10/15/2025
My 1st time, it was ok not to long of a wait,, Thank u
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FOREST HILL, TX
Philip A|2022 Chevrolet Traverse
Confirmed Service Customer
10/17/2025
I had an appointment scheduled for 8:30am to get an oil change. When I asked the wait time to determine if I would wait or go home, I was told it would be approximately 90 minutes. So I decided to wait in the lounge. I was told he would text me at the number provided or come get me. During my time there, I saw other service providers come and go with other clients. But, never once did I see mine with other clients or hear from him. Finally, I decided to go back to the front. It had been four hours for an oil change with a scheduled appointment. There were two other people waiting at his stand with issues too. He was in an office talking to others. When he came out, he called me over to the checkout window and told me to put my card away. He was taking care of it today. This in no way excuses the lack of customer service, wait or lack of accountability up to that point. I scheduled an appointment for that early in the morning to avoid a long wait from back ups in the day and had a time frame in which to get it done due to leaving town the same day for a trip.
10/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DUNCANVILLE, TX
Rita S|2022 GMC Terrain
Confirmed Service Customer
10/15/2025
Great customer service
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LANCASTER, TX
Kevin A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/20/2025
Brandan was attentive and communicative. He went above and beyond to help me get the most urgent issues taken care of on my truck. Unfortunately, it seems like technicians were in short supply the day I scheduled my truck to come in (I had booked the appointment over two weeks earlier) so my service was pushed to the very end of the day and some of the smaller items were not addressed.
10/21/2025
We really appreciate your detailed feedback and your patience during your recent service visit. It’s great to hear that Brandan went above and beyond for you, even with the day’s challenges. We’re always striving to improve scheduling and efficiency, so your insight truly helps. We’ll be ready to give you an even smoother visit next time!
DALLAS, TX
James T|2025 GMC Sierra 1500
Confirmed Service Customer
10/20/2025
Oil change & tire rotation.
10/21/2025
Thanks for sharing your feedback! We’re glad to know your oil change and tire rotation went just as planned—simple, quick, and efficient. We’ll be here to keep your vehicle running its best every mile of the way!
DUNCANVILLE, TX
Valencia T|2017 GMC Terrain
Confirmed Service Customer
10/20/2025
Brandon was very pleasant and friendly. He keep me posted on the completion of my vehicle.
10/21/2025
We’re delighted to hear Brandon made your visit such a pleasant one! Keeping customers updated and comfortable throughout the process is one of his specialties. We’ll be sure to share your kind words—he’ll love hearing them!
DESOTO, TX
Maria M|2022 Chevrolet Trailblazer
Confirmed Service Customer
10/22/2025
***** 🇺🇸🎼🎸🎤 treat us as a family member 🙏🏽😇🥁🎹🎶🇲🇽*****
10/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DALLAS, TX
Christopher S|2020 Chevrolet Suburban
Confirmed Service Customer
10/23/2025
Had bought tires and had the brakes checked. The price to fix the brakes was to high. Had to elsewhere to fix at a much better price
10/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MANSFIELD, TX
Stanley R|2015 Chevrolet Camaro
Confirmed Service Customer
10/23/2025
What I came there for was really simple but it took too long of a service.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Anita E|2022 GMC Terrain
Confirmed Service Customer
10/19/2025
I got good customer service from Brandon, he was polite and very helpful. He made sure I was satisfied with my service before I left.
10/21/2025
Anita Denise Elliott, thanks again for taking the time to leave us this information about your recent visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
DESOTO, TX
Christopher R|2017 Chevrolet Sonic
Confirmed Service Customer
10/20/2025
Although The Camshaft Keeps Having issues I am over all Pleased with the Work completed. Awesomeness To The Service Management Team and Service Representative assistance.
10/21/2025
We appreciate your kind words despite the recurring camshaft issues! It’s wonderful to hear that our service management team and representatives made a positive impact. We’ll continue working hard to provide the excellent support and attention you deserve every time.
DALLAS, TX
Eric B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/22/2025
I had a scheduled appointment at 9:00 AM, and I still waited for 2 hours. That is unacceptable.....
10/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
RED OAK, TX
Shiela L|2024 Chevrolet Malibu
Confirmed Service Customer
10/24/2025
Friendly, Fast & on point as Always
10/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LANCASTER, TX
Cindy H|2023 Buick Encore GX
Confirmed Service Customer
10/25/2025
Chris was fantastic. Every one was friendly. They did everything they said they would do and even cleaned my car!! It was a great experience and I will be doing all my business there for now on.
10/26/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
Wasachee, TX
Maria M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/26/2025
Excelente
10/27/2025
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
MESQUITE, TX
Johnny C|2019 Chevrolet Malibu
Confirmed Service Customer
10/27/2025
Friendly customer service and the service of my vehicle was superb!!
10/28/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
GLENN HEIGHTS, TX
Mayra A|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/25/2025
Everything was perfect.
MICHAEL FRY
10/26/2025
Hi, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
IRVING, TX
Gonzalo A|2020 Chevrolet Traverse
Confirmed Service Customer
10/27/2025
Nobody notified me when my car was ready to pick up. I called several times and couldn't talk to anybody. Finally, I went there and, sure enough, it was ready.
10/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DUNCANVILLE, TX
Thomas C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/27/2025
Mr Cross is a excellent salesman he's patient and will go out of his way to help you
MICHAEL FRY
10/28/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LANCASTER, TX
Andy O|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/27/2025
LB made sure my vehicle was taken care of. He’s always going above and beyond
10/28/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DALLAS, TX
Maria A|2025 Chevrolet Traverse
Confirmed Service Customer
10/29/2025
Just a basic oil change and tire rotation. Nothing major.
10/29/2025
Thank you for your feedback! Even for routine services like an oil change and tire rotation, we aim to make the process quick, easy, and stress-free. We look forward to keeping your vehicle running smoothly every time you stop in.
DALLAS, TX
Robert L|2021 Chevrolet Trailblazer
Confirmed Service Customer
10/29/2025
Mary had my vehicle repaired promptly and correctly
10/29/2025
We’re so glad Mary was able to get your vehicle repaired promptly and correctly! Providing accurate, timely service is our goal, and we’ll be ready to make your next visit just as smooth and worry-free.
DUNCANVILLE, TX
Voncilla F|2012 GMC Terrain
Confirmed Service Customer
10/30/2025
Brandan Rhodes was a great advisor. He made sure to keep me updated on the service of my vehicle and gave me payment options that was available since my extended warranty had expired.
10/31/2025
Brandan will be thrilled to hear your kind words! We’re glad he could keep you updated and offer helpful payment options even after your extended warranty expired. Thank you for trusting us with your vehicle—wishing you a smooth ride and a fantastic day!
CEDAR HILL, TX
Charles D|2023 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Great service advisor
11/3/2025
Thank you for recognizing your service advisor! We’ll make sure they know how much their care and attention meant to you, and we’ll keep delivering the same excellent guidance for every visit.
DESOTO, TX
Deborah H|2025 Buick Encore GX
Confirmed Service Customer
10/29/2025
Ms Raquel Stanton was very helpful, professional and was making sure I was taking care of so I give her 10 plus. Very great Customer Service and she was always keeping me posted on what’s going on with the service of my car! The only things is the timing of getting me out before I had to go to work, I was late! But Raquel Stanton was very apologetic and made sure we make that up for me!
10/29/2025
Thank you for sharing your kind words! We’re delighted to hear that Raquel provided such helpful, professional service and kept you well informed throughout your visit. It’s wonderful to know she ensured you were taken care of from start to finish. We look forward to welcoming you back for another seamless and friendly experience!
DALLAS, TX
John W|2018 GMC Acadia
Confirmed Service Customer
10/30/2025
WE APPRECIATE THE REPRESENTIVE CIELO SHE WAS THE BEST WE EVER HAD THERE DID A GREAT JOB AND IN AN ADEQUATE AMOUNT OF TIME GREAT JOB
10/31/2025
Cielo will be overjoyed to hear your praise! It’s wonderful that she made your experience efficient and exceptional. Thank you for recognizing her hard work, and we look forward to welcoming you back anytime—you’re in great hands with our team!
RED OAK, TX
Patricia S|2015 Chevrolet Camaro
Confirmed Service Customer
10/30/2025
I was greeted when I drove up to the service center. The paperwork was filled out, and I was shown to the waiting area. Very nice customer service. The lady that was helping me was very as well.
10/31/2025
We’re thrilled our service team could make your visit seamless from start to finish! It’s wonderful that our team greeted you and handled everything professionally. Thank you for trusting us, and we look forward to keeping your vehicle in excellent shape—wishing you a smooth and enjoyable ride!
DESOTO, TX
Cecilia M|2018 Chevrolet Traverse
Confirmed Service Customer
11/2/2025
Cielo took great care of my service needs.
11/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Take care!
DALLAS, TX
Shirley B|2020 Chevrolet Blazer
Confirmed Service Customer
11/2/2025
Very knowledgeable
11/3/2025
Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
MISTIQUE, TX
Charlotte B|2023 Chevrolet Colorado
Confirmed Service Customer
11/3/2025
Always professional and courteous service.
11/3/2025
Thank you for recognizing our professionalism and courtesy! Those are values we uphold in every service visit, and we’ll continue to make sure each experience reflects that care.
DALLAS, TX
Lawrence S|2024 GMC Terrain
Confirmed Service Customer
11/3/2025
Good service but waited over an hour get checked out after my vehicle came out after an oil change
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Jeffery S|2023 GMC Yukon
Confirmed Service Customer
11/4/2025
Great service dept ! Chris Hightower is fantastic
11/4/2025
We appreciate your wonderful feedback for our service department — and we couldn’t agree more about Chris! His attention to detail and genuine care make every experience one you can count on time after time.
MIDLOTHIAN, TX
Karen N|2026 Buick Encore GX
Confirmed Service Customer
11/4/2025
It was most awesome!
11/4/2025
We’re so glad you thought your experience was “most awesome!” That’s exactly the kind of energy we strive for — every visit filled with enthusiasm, ease, and a few reasons to smile long after you leave.
WAXAHACHIE, TX
Mary M|2021 GMC Yukon
Confirmed Service Customer
11/4/2025
Great service!!
11/4/2025
We’re delighted you enjoyed great service! Our team works hard to make sure every visit feels just as smooth as your drive home — because great care never goes out of style.
DUNCANVILLE, TX
James C|2022 Chevrolet Bolt EUV
Confirmed Service Customer
11/5/2025
Brandon did great, the tire supplier let us down taking days to deliver.
11/5/2025
We’re glad Brandon did a great job, even with delays from the tire supplier! Your patience is appreciated, and we’ll continue doing everything we can to make sure your experience is seamless, efficient, and positive next time.
MESQUITE, TX
Mitchell K|2023 Buick Envision
Confirmed Service Customer
11/7/2025
Michelle was a wonderful service person.
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LANCASTER, TX
Carrie B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/7/2025
I booked late but Brandon got me in with no problem
11/8/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CEDAR HILL, TX
Jesse E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/8/2025
Chris And Mary Are The Best Helpful in every way
11/9/2025
Thank you for recognizing Chris and Mary! They truly are a dynamic duo who put their hearts into helping every guest. We’ll be sure to share your appreciation with them—they’ll love hearing it. We can’t wait to have you back for another friendly visit that feels like catching up with old friends.
ARLINGTON, TX
Tamara M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/8/2025
They always take good care of us and go beyond expectations
11/9/2025
Thank you for your continued trust in us! It means a lot to know that our team consistently goes above and beyond to take care of you. We’re honored to have customers like you who feel like family—and we’ll always go the extra mile to keep it that way!
GRAND PRAIRIE, TX
Sidney W|2018 GMC 1500 Sierra
Confirmed Service Customer
11/8/2025
N/A
11/9/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Midlothian, TX
Juan Y|2025 Chevrolet Trailblazer
Confirmed Service Customer
11/4/2025
Ex
11/4/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
KAUFMAN, TX
Gabriela A|2025 Chevrolet Traverse
Confirmed Service Customer
11/5/2025
Great customer service and explained of my need for my vehicle.
11/5/2025
We’re delighted to know you received great customer service and clear explanations about your vehicle’s needs. That understanding is key to confidence on the road, and we’re glad to be your go-to team whenever your car needs care again!
SEAGOVILLE, TX
Janet K|2019 Buick Encore
Confirmed Service Customer
11/5/2025
I was very pleased with the excellent service I received
11/5/2025
Thank you for your kind words! We’re so pleased that the service you received met your expectations and left you feeling cared for. We look forward to keeping that same excellent standard every time you return!
GRAND PRAIRIE, TX
Maria M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/5/2025
Very detailed very professional. Gave me updates every time
11/5/2025
Thank you for highlighting the professionalism and detailed updates you received! Clear communication is at the heart of great service, and we’re so glad you felt informed every step of the way. We can’t wait to continue providing that same level of care on your next visit!
UNKNOWN, TX
Valerie G|2018 Chevrolet Malibu
Confirmed Service Customer
11/6/2025
Friendly and professional
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNCANVILLE, TX
Barry M|2021 Chevrolet Tahoe
Confirmed Service Customer
11/6/2025
Good
11/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Dallas, TX
Will P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/10/2025
Dealership wasted my time, did not fix the issue and I had to come back.
11/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DUNCANVILLE, TX
Julius G|2021 GMC Yukon
Confirmed Service Customer
11/10/2025
After spending several thousands of dollars and several times returned for the same issue. This has left me leave unsatisfied.
11/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GRAND PRAIRIE, TX
Wanuka B|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/8/2025
Everything was good.
11/9/2025
We appreciate your feedback! “Everything was good” is always great to hear, and we’re happy you had a smooth visit. We’ll keep working to turn “good” into “exceptional” next time—we look forward to welcoming you back soon!
DESOTO, TX
Amy C|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
11/8/2025
I was disappointed because I had an appointment for a Tuesday for my car to be brought in. I delivered it Monday evening because my appointment was the first one on Tuesday. I assumed my car would at least be looked at Tuesday, but it was not looked at until the following Monday.
11/9/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GLENN HEIGHTS, TX
Rigoberto M|2024 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Good service kept me updated
11/14/2025
Rigoberto thank you for the great review on Quintin. It was our pleasure to assist you. Please do not hesitate to reach out to us if if have any questions or concerns at 972 780 3353. Thank you and have a safe and wonderful day. Mary
DALLAS, TX
Amy R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
Clean and neat , very professional
11/14/2025
Amy, thank you for your wonderful feedback on Brandan. Please do not hesitate to reach out to us if if have any questions or concerns at 972 780 3353. Thank you and have a safe and wonderful day. Mary
UNKNOWN, TX
Mary M|2021 GMC Yukon
Confirmed Service Customer
11/14/2025
Always great service!!
11/15/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
DUNCANVILLE, TX
Matthew H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/15/2025
Great service
11/16/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WAXAHACHIE, TX
Christina P|2024 Chevrolet Tahoe
Confirmed Service Customer
11/15/2025
A new tech assisted me and was Great with his customer service skills! Made me feel seen!
11/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
DALLAS, TX
Cynthia J|2025 Chevrolet Trax
Confirmed Service Customer
11/17/2025
They took me for my first oil change ,I did not have an appt. It didn't take that long. The advisors and everyone there is always so nice.
11/18/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
DALLAS, TX
Janet R|2019 Buick Encore
Confirmed Service Customer
11/10/2025
Oil change
11/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DALLAS, TX
Sederick O|2024 Chevrolet Malibu
Confirmed Service Customer
11/12/2025
Excellent service all around
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DALLAS, TX
Deandra J|2025 Chevrolet Trax
Confirmed Service Customer
11/12/2025
It’s always a great experience when I come in. The staff is friendly and always in great spirits. Branden is always a joy to work with, and he gets the job done!
11/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LUBBOCK, TX
Sam B|2019 Chevrolet Impala
Confirmed Service Customer
11/12/2025
Service was good as usual
11/13/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GARLAND, TX
Dianne S|2021 Chevrolet Blazer
Confirmed Service Customer
11/18/2025
Na
11/19/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
DESOTO, TX
Anthony A|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
Terrible. I had a dealership service contract and was not aware it was not valid at this dealership. The maintenance guy did not let me know it was not valid or how much my service would be until after the service was done on my vehicle and I had no option but to pay. Afterwards he lied saying he would reach out to finance company who I had the agreement with and see if I could get a return through that dealership and did not follow through.
11/19/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
UNKNOWN, TX
Stephanie M|2019 Buick Envision
Confirmed Service Customer
11/19/2025
Brandan was Great
11/20/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GLENN HEIGHTS, TX
Raymundo C|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/19/2025
Kelton is always on top of his work , always satisfied customer when i service my vehicle there.
11/20/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DALLAS, TX
Bruscinda E|2019 Chevrolet Traverse
Confirmed Service Customer
11/17/2025
First I was greeted very well. I explained my issue. And I was well kept informed about my vehicle. Several times. My advisor Brandon R. Is the best I have had. He goes beyond to keep me updated. Thank you Brandon.
11/18/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DALLAS, TX
Joel H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/17/2025
They can't find the noice. And they can't fix my radio screen freezing.
11/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
IRVING, TX
Rolunda S|2025 Chevrolet Trailblazer
Confirmed Service Customer
11/19/2025
It’s good I love Brandon he is so helpful and his communication is really good.
11/20/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DALLAS, TX
Shalyn T|2025 Chevrolet Trax
Confirmed Service Customer
11/21/2025
My car has less than 5,000 miles all wiper blades needed. To be replaced when the service advisor asked the service manager about my situation. The manager was rude as heck, as a customer I couldn't believe that he wouldn't even listen. GM will definitely hear about this as well. Lee use to be a service advisor he was just as rude then as he is now. I wouldn't have never ever purchased another vehicle from there if it wasn't for my salesman Mr. Brown.
12/2/2025
Our team has acknowledged this review.
DUNCANVILLE, TX
Nathaniel T|2024 GMC Sierra 3500 HD
Confirmed Service Customer
11/21/2025
My experience at Freedom Chevy GMC on Wheatland Rd, Dallas, Texas was a good experience. The work was done in a timely manner and Kelton kept in contact with me about what was going on with my vehicle.
11/22/2025
We appreciate your warm and confident feedback—timely work and Kelton’s consistent communication create the kind of experience we love providing, and we’re glad your visit reflected that dependable care.
DALLAS, TX
Tamara M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/22/2025
Got us in and out super quick and as always great service
11/23/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GRAND PRAIRIE, TX
Lilia B|2026 Chevrolet Trax
Confirmed Sales Customer
11/26/2025
I was very unhappy about the service the dealership staff had will never recommend anyone there
GEORGE DAVEY
11/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Tangla S|2010 Chevrolet Tahoe
Confirmed Service Customer
11/21/2025
Brandan was awesome. He was not my original service consultant and decided to take care of me. Very professional and keep me informed.
11/22/2025
Your bright and appreciative note made our day—Brandan’s professionalism and willingness to step in reflect the kind of care we strive for, and we’re glad he kept you informed every step of the way.
CEDAR HILL, TX
Juan V|2024 Chevrolet Trax
Confirmed Service Customer
11/23/2025
Service was the best
11/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ARLINGTON, TX
Donald H|2023 GMC Terrain
Confirmed Service Customer
11/23/2025
Always a great experience whenever I go.
11/24/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MIDLOTHIAN, TX
Valerie B|2021 GMC Yukon
Confirmed Service Customer
11/24/2025
Poor customer service. The service department left my truck in the rain with a broken back window, which is now smelling like mold. Not a great experience.
11/25/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CEDAR HILL, TX
Michael F|2021 GMC 1500 Sierra
Confirmed Service Customer
11/24/2025
Very good service.
11/25/2025
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
dallas, TX
Rodney B|2024 GMC Yukon XL 1500
Confirmed Service Customer
11/26/2025
I had tire issues, shaking wheel at 75 mph and rear axle system notification. I called and Esmerelda took care of me immediately.
11/27/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
DESOTO, TX
Michael G|2025 Chevrolet Corvette Z06
Confirmed Service Customer
11/27/2025
Everything was great up until it was time to sign and pick up the car. The sales lady was on time at the airport, really nice and welcoming! But once we got to the dealership they were very unorganized and unprepared. I flew in to pick up a new Z06 that we had already agreed on price, I had the windows tinted before and had a front splitter installed, so the knew I was buying the car for sure. I also had a deposit on the car until I could fly in. When we got to the dealership there was no paperwork ready and I spent two hours in the dealership when I should have spent 15 minutes signing only. I had let the know I need to be in and out to get back on the road. I needed to be back by a certain and did not end up making it back due to this. Everything was going okay up until that point. That’s the reason for 3 stars.
11/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ANDREWS, TX
Koumba E|2017 Chevrolet Equinox
Confirmed Service Customer
11/27/2025
Omar was a great advisor. He was very kind. The only concern I had was that I was not informed of the other issues with my truck and was not offered an opportunity to fix them before I left. I now have to make another appointment to address these issues.
11/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LANCASTER, TX
Ricky H|2017 GMC Acadia
Confirmed Service Customer
11/28/2025
The wait time
11/29/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
Dallas, TX
Lisa S|2021 GMC 2500HD Sierra
Confirmed Service Customer
11/28/2025
Good service
11/29/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
MIDLOTHIAN, TX
Ted J|2013 Buick LaCrosse
Confirmed Service Customer
11/28/2025
I did not receive my window sticker for my next service date or by miles.
11/29/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DESOTO, TX
Maria M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/28/2025
My advisor was grea very attentive and easy to talk to
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SEAGOVILLE, TX
Jasmine J|2025 Buick Envista
Confirmed Service Customer
12/1/2025
It was quick and easy!
12/2/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Dallas, TX
Curtis M|2024 Chevrolet Colorado
Confirmed Service Customer
12/1/2025
see survey
12/2/2025
Thank you for being the best part of Freedom Chevy. We greatly appreciate you choosing us for your services. I want to say thank you for the review that you have completed for Michelle. However, I do see by your review, you are not 100% completely satisfied with your service experience. I do apologize that we failed to meet your expectations & I would like to speak with you regarding your experience. Please do not hesitate to contact me at your earliest convenience at 972 780 3353. Thank you, Mary.
CEDAR HILL, TX
Dickie J|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/3/2025
It’s all about communications upfront. The mechanic was exceptionally well. Parts did what they could to get the parts in. However, your service rider upfront did not pass on any information toward the vehicle being worked on. Communication skills is everything in service. Very, very poor communication skills set an extra hour waiting on a truck that was ready sitting in the parking lot.
12/4/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CLEBURNE, TX
Rick M|2025 Chevrolet Traverse
Confirmed Service Customer
11/27/2025
It’s always quick and easy!
11/28/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
EL PASO, TX
Melvin B|2023 Chevrolet Tahoe
Confirmed Service Customer
11/27/2025
Great experience from beginning to end. Kept me informed and the reception area was very comfortable.
11/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DC, WA
Sadie C|2024 Chevrolet Equinox
Confirmed Service Customer
11/28/2025
Amazing
11/29/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DALLAS, TX
Hilliard F|2025 Chevrolet Corvette Z06
Confirmed Service Customer
11/29/2025
I’m curious on which car it was? Could you enlighten me on which vehicle?
12/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Phyllis M|2026 Chevrolet Trax
Confirmed Sales Customer
12/1/2025
Awesome! It was a smooth & professional experience working with Mr. Oliver Summons while purchasing my new vehicle. Shout out to Isaiah and all the finance staff who assisted as well.
LUKE OLIVER
12/3/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DUNCANVILLE, TX
Willie E|2023 GMC Yukon
Confirmed Service Customer
12/2/2025
Good service promptly
12/3/2025
Hi there, thank you so much for your positive comments about Freedom Chevrolet Buick GMC By Ed Morse! We hope to see you soon!
CEDAR HILL, TX
Justin E|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/4/2025
Awesome customer service
JESSICA CATALAN
12/5/2025
Hi there, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Freedom Chevrolet Buick GMC By Ed Morse
MCKINNEY, TX
Carla R|2013 Chevrolet Tahoe
Confirmed Service Customer
12/5/2025
Excellent work and very timely, my service advisor Chris Hightower was very helpful in informing.
12/6/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DALLAS, TX
Jaqueline D|2026 GMC Terrain
Confirmed Service Customer
12/7/2025
No problems with service.Rachel was the greatest help.
12/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CEDAR HILL, TX
Don N|2018 Chevrolet Colorado
Confirmed Service Customer
12/3/2025
I was not informed in advance that I would now have to pay the Credit Card fee!
12/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Dallas, TX
Herman B|2026 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
I had a great experience, Brandan was really helpful and on top things .
12/4/2025
Wow, it's experiences like yours that really keep us motivated! Feel free to reach out to us if you need anything. Have a wonderful day.
unknown, TX
Kevin A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/8/2025
Your service people took care of me right as I showed up even though my service advisor wasn't there. They did the job quickly and the service document was in my truck seat. I wish that I was given a copy of my inspection report though.
12/9/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DALLAS, TX
Francisco A|2020 GMC 1500 Sierra
Confirmed Service Customer
12/8/2025
Great service
12/9/2025
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
DALLAS, TX
Willie J|2026 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Pleasant atmosphere Ask detailed questions Then get the job right the first time
12/9/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
DESOTO, TX
Luis F|2021 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Brandan was great
12/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Shenequa S|2025 Chevrolet Trax
Confirmed Service Customer
12/11/2025
Renee my service rep was truly a big help. She answered my phone calls promptly. When she found out info she communicated with me in a timely manner.
12/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Joseph T|2025 GMC Sierra 1500
Confirmed Service Customer
12/12/2025
Chris Hightower my service advisor does an excellent job.
12/13/2025
Thank you for your kind words! We’re thrilled Chris continues to provide excellent service and make your visits smooth.
CEDAR HILL, TX
Joyce B|2023 Buick Envision
Confirmed Service Customer
12/12/2025
I had been waiting for a sensor for my Buick Envision and I finally got it installed. The customer service towards resolution was excellent.
12/13/2025
We’re thrilled your Buick Envision sensor issue was resolved! It’s wonderful to hear our customer service provided excellent support throughout the process.
LANCASTER, TX
Cesar R|2024 GMC Acadia
Confirmed Service Customer
12/8/2025
Always there to help
12/9/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HILLSBORO, TX
Matthew H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/9/2025
I noticed condensation in my right tail lamp, I contacted Michelle in service the next day and she was able to get my tail lamp replaced the same day without any issues.
12/10/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
WAXAHACHIE, TX
Edward P|2017 Buick LaCrosse
Confirmed Service Customer
12/10/2025
Cielo Olavarrieta made the difference! She provided great customer service and explained everything to me where I could understand, on my next visit, I will definitely be looking for her.
12/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DESOTO, TX
Justin W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
Everything was explained and all questions answered before the work was performed.
12/11/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DESOTO, TX
Rueshelia D|2023 GMC Terrain
Confirmed Service Customer
12/11/2025
Raquel Stanton was wonderful,the best service rep I've ever had. And thank you for relaxing my visit and making it a good day.
12/12/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
Andrew R|2025 Buick Enclave
Confirmed Service Customer
12/11/2025
After leaving the dealership I received a diagnostic code the OnStar system is no performing as expected an issue has been detected in the associated systems which support support the delivery of OnStar services to my 2025 Buick Enclave.
12/12/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your recent experience with us.
DESOTO, TX
Johnathan P|2022 Chevrolet Corvette
Confirmed Service Customer
12/11/2025
Great price decent time
12/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
ARLINGTON, TX
James M|2022 Chevrolet Tahoe
Confirmed Service Customer
12/15/2025
Overall a great experience
12/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ARLINGTON, TX
Laura M|2025 Chevrolet Traverse
Confirmed Service Customer
12/15/2025
My car wasn't ready in time so they gave me a loaner which helped a great deal
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CEDAR HILL, TX
Jeffrey C|1995 Chevrolet Corvette
Confirmed Service Customer
12/15/2025
Very Good Customer Service.
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Yolanda M|2019 GMC Terrain
Confirmed Service Customer
12/15/2025
Brandon is my adviser, I was concerned with driving my vehicle home as it wouldn’t pick up speed on the freeway. Brandon drove, it worked fine for him but advise he would drive it the next day with me leaving to is anything changed.They were able to locate the problem. He takes really good care of me, when I have concerns.
12/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Stephanie M|2019 Buick Envision
Confirmed Service Customer
12/15/2025
Brandon was great. He kept me informed and he was very professional. He went above and beyond with his approach and assistance.
12/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GLENN HEIGHTS, TX
Doris B|2015 Chevrolet Cruze
Confirmed Service Customer
12/16/2025
Brandan, the Service Advisor, greeted me with a kind smile. He made sure I got back to work on time and gave me guidance on how to proceed with getting my car serviced. As a customer, I value Freedom Chevrolet services because of Brandan's amazing personality. I appreciate you making my visit pleasant.
12/17/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DALLAS, TX
Brittany D|2024 Chevrolet Blazer
Confirmed Service Customer
12/16/2025
I had an early Saturday appointment and had to bring my baby with me. I was told that it would be a 2 hour plus wait for an oil change and i was unable to sit in the lobby that long with my infant. Mr. Lee was very nice and considerate of my situation and he was able to get me out in less than an hour.
12/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
CEDAR HILL, TX
David S|2014 Buick Enclave
Confirmed Service Customer
12/16/2025
Excellent customer service provided
12/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Louis K|2023 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
Needed Oil change and was done quickly.
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DUNCANVILLE, TX
Billy H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/13/2025
Very poor service from service adviser and shop!
12/14/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GARLAND, TX
Carolyn C|2022 Buick Envision
Confirmed Service Customer
12/14/2025
Always amazing service. Are you sure I'm not your only customer? My service agent Kelton keeps me up and informed on my vehicle. Lee the service manager always welcome me when I drop by his office, Darius is especially attentive when he sees me coming. I recently had to use a rental and Mary was such a nice associate. There are so many others who just take care of me and i am so appreciative to you all. Thank you.
12/15/2025
Thank you so much for your kind words! We’re thrilled to hear that you consistently have a positive experience with our team. We truly appreciate your support and are glad our staff is able to make your visits enjoyable. We look forward to continuing to serve you!
DESOTO, TX
Patrick A|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
12/15/2025
Chris is always hard working and very helpful he gets the job done 👍👍👍
12/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Calvin F|2018 Chevrolet Equinox
Confirmed Service Customer
12/17/2025
Poor communication. Warranty work took over 10 weeks to complete.
12/18/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MIDLOTHIAN, TX
Kimbra D|2021 GMC Acadia
Confirmed Service Customer
12/17/2025
My service was handled professionally and everyone was extremely courteous.
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WAXAHACHIE, TX
Curtis M|2024 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
i was pleased.
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CEDAR HILL, TX
Tracy R|2020 GMC 1500 Sierra
Confirmed Service Customer
12/17/2025
Dropped my truck off at 7:30 am and they called about 2 hours later saying it was ready. Quickest turnaround time ever for you guys. My old truck I’d drop off at the same time and it would be closer to 3 o’clock before I would get a call saying it was finished. Thank you again for the quick turnaround on service.
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VENUS, TX
Charles E|2022 GMC Terrain
Confirmed Service Customer
12/17/2025
Great service
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CEDAR HILL, TX
Robert M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/17/2025
Very pleased
12/18/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CEDAR HILL, TX
Darnell S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/18/2025
Requesting service thru the app is quick and painless. My service advisor Brandon Rhodes is knowledgeable and keeps me up to date on the progress of my repairs. The lounge is warm and inviting for those who want to wait for their vehicle.
12/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly, knowledgeable, and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
lancaster, TX
Rosa E|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/18/2025
I love the service from the representative at the dealership. I have bought over 4 vehicles from there.
12/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DUNCANVILLE, TX
Bonnie B|2021 Chevrolet Equinox
Confirmed Service Customer
12/20/2025
Fast , Friendly Service
12/21/2025
Hello, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
ALVARADO, TX
Mia M|2024 Chevrolet Malibu
Confirmed Service Customer
12/22/2025
Overall good customer service
12/23/2025
Mia thank you for the wonderful review for Kelton. Please do not hesitate to reach out to us for your service needs. Have a safe and wonderful day.
DALLAS, TX
Bobbie B|2024 Buick Encore GX
Confirmed Service Customer
12/22/2025
I was very well taken care of 😊
12/23/2025
Bobbie thank you for the wonderful feedback on Brandan. I am happy to hear that he meet your expectations. Have a safe and wonderful day.
DALLAS, TX
Albert W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
everyone that helped me was outstanding( Mary Harris, Renee Stanton, Lee Craig, and the shop forman, could not ask for a better team than these people. Each time i came down there i was treated well, ( good job guys.) Excellent customer service ( just wish i could give them more than 5 stars, they deserve a lot more.
12/23/2025
Mr. Walker thank you for the wonderful review, it was our pleasure to assist you. Please do not hesitate to reach out to me for your service needs or concerns. Have a safe and wonderful day. Mary
DALLAS, TX
Koumba E|2017 Chevrolet Equinox
Confirmed Service Customer
12/23/2025
Service went from 2-3 to 5 hrs, but I was happy that you have complimentary Uber services.
12/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LANCASTER, TX
Akaninyene V|2025 Chevrolet Traverse
Confirmed Service Customer
12/18/2025
Scheduled appointment took nearly 3 hours. I arrived on time however the service provider was either overbooked or understaffed. No realistic timeframe was set nor was any additional services offered (shuttle or loaner). This caused my entire day to be setback. How could the service department expect productive people to sit and wait when there is a demand for our time?
12/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LANCASTER, TX
Amanda B|2025 Chevrolet Trax
Confirmed Service Customer
12/19/2025
Everyone who helped us. Our maintenance issue from the person who set my appointment to the people who actually did.The service were great, very professional and kind
12/20/2025
Hi, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
GRAND PRAIRIE, TX
Louis B|2024 Buick Encore GX
Confirmed Service Customer
12/22/2025
Excellent customer
12/23/2025
Louis thank you for providing your feedback for Michelle. I am happy to see she was able to meet your expectations. Have a safe and wonderful day.
DESOTO, TX
Shirley B|2020 Chevrolet Blazer
Confirmed Service Customer
12/22/2025
Excellent service
12/23/2025
Shirley thank you for the excellent review for Chris. It is always our pleasure to assist you. Have a safe and wonderful day.
MISTIQUE, TX
Cecily E|2026 Chevrolet Trax
Confirmed Sales Customer
12/22/2025
My experience with Freedom Cheverolet was superior the salesman and the other team members handle all of my concerns in a professional and positive manner. Any questions or concerns I had the Freedom Cheverolet team handled it.
JAMELL CLAY
12/23/2025
Cecily thank you for choosing Freedom Chevy. I am happy to hear that Jamell was able to provide you with a excellent Freedom Experience. Have a safe and wonderful day.
CEDAR HILL, TX
Christopher R|2025 Buick Envista
Confirmed Service Customer
12/22/2025
Raquel was excellent
12/23/2025
Cristopher thank you for leaving your review for Raquel. I am happy to see that she provided your with an excellent service experience. Have a safe and wonderful day.
DALLAS, TX
Stephany G|2020 Chevrolet Camaro
Confirmed Service Customer
12/24/2025
great experience deshun was very attentive and
12/25/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GRAND PRARIE, TX
Nicholas M|2024 GMC Sierra 1500
Confirmed Service Customer
12/24/2025
Time was the issue, I arrived on time for my 8:30 appointment. Oil change and tire rotation. I waited over 3 1/2 hours. Then when done, could not use credit card your system was down. Took more time now to figure out how to pay. Not a pleasant experience.
12/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Grand Prairie, TX
Bessie J|2022 Buick Encore GX
Confirmed Service Customer
12/24/2025
Great customer service
12/25/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
ARLINGTON, TX
James T|2025 GMC Sierra 1500
Confirmed Service Customer
12/25/2025
Easy-to-use
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DUNCANVILLE, TX
Sterling J|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/26/2025
Service was excellent!
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
Cedar Hill, TX
Silvia C|2025 Chevrolet Malibu
Confirmed Service Customer
12/26/2025
Had a very good experience
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DUNCANVILLE, TX
Wanda G|2019 Chevrolet Equinox
Confirmed Service Customer
12/27/2025
I was in and out in a short period of time. My car was checked and serviced professional.
12/28/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
CEDAR HILL, TX
Derrick H|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/27/2025
I was greeted immediately upon arrival. Everyone was nice and friendly. Waiting room was clean and coffee was great
12/28/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CEDAR HILL, TX
Gerardo C|2025 Chevrolet Traverse
Confirmed Service Customer
12/28/2025
Was fast and excellent 👌
12/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
VENUS, TX
Reginald C|2025 GMC Sierra 1500
Confirmed Service Customer
12/29/2025
The timeliness of the services performed was excellent
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
UNKNOWN, TX
Diego C|2022 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Really good experience
12/30/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Dallas, TX
Jesse A|2025 Chevrolet Blazer
Confirmed Service Customer
12/24/2025
Service is great with no problems.Thank you so much.
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DUNCANVILLE, TX
Daryl W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/26/2025
My experience was excellent with a 5 star ⭐⭐⭐ ⭐⭐ + rating. Mr. Brandon Rhodes was my service advisor and I give him a 5 star ⭐⭐⭐⭐⭐ + rating for customer service also. He went far and beyond in providing customer service as always. He did an excellent job in keeping me updated and informed of the status of my truck.
12/27/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DALLAS, TX
Christopher F|2018 Chevrolet Corvette
Confirmed Service Customer
12/26/2025
Rafael does everything he can to make the service experience convenient and efficient. Cielo is beautiful and kind. Julian answers every question and covers all concerns
12/27/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
MANSFIELD, TX
Vernice J|2026 Chevrolet Traverse
Confirmed Service Customer
12/31/2025
timing was good wasn't there for an hour are so
1/1/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DUNCANVILLE, TX
Clyde C|2024 GMC Sierra 1500
Confirmed Service Customer
1/5/2026
Completed l my request for mobil1 oil
1/6/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNCANVILLE, TX
Denise H|2021 Buick Envision
Confirmed Service Customer
1/5/2026
Not satisfied with work done on my vehicle
1/6/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DALLAS, TX
Pamela M|2025 Buick Envista
Confirmed Service Customer
1/6/2026
Everything was good
1/7/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DALLAS, TX
James S|2024 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Esmerelda was great to work with. The staff as a whole are very nice and courteous.
1/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
KENNEDALE, TX
Cara H|2025 Buick Envista
Confirmed Service Customer
12/31/2025
Everything went smoothly and the advisor was very professional, kind and knowledgeable
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
James W|2018 Chevrolet Camaro
Confirmed Service Customer
12/31/2025
always a pleasure to use you all for my service needs.
1/1/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DALLAS, TX
Evan L|2026 GMC Canyon
Confirmed Service Customer
1/2/2026
Kelton Malone was very responsive and knowledgeable. My sales contact George Muhammad was also great in setting up the appointment.
1/3/2026
Thank you for sharing such positive and detailed feedback, Kelton’s responsiveness and knowledge paired perfectly with George’s helpful coordination. We’re glad the experience felt organized and well supported.
MIDLOTHIAN, TX
Kawondra W|2025 Chevrolet Trax
Confirmed Service Customer
1/2/2026
Anytime I come Brandon always takes good care of me and my vehicle. Everyone is always friendly
1/3/2026
Thank you for your continued loyalty, Brandon will be glad to know he consistently takes great care of you and your vehicle, and we appreciate your kind words about our friendly team.
CRANDALL, TX
Arturo H|2025 GMC Sierra 1500
Confirmed Service Customer
1/6/2026
My appointment was at 10 AM. Didn’t leave the dealership till 1 PM. I got there a little early at 9:45 AM for my appointment for an oil change when I got there, they recommend me do a tire rotation also so I did. I can’t believe it took this long for an oil change tire rotation gotta do better.
1/7/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DALLAS, TX
Libbie L|2018 GMC Terrain
Confirmed Service Customer
1/6/2026
People are extremely courteous and helpful. Waiting was a little longer than expected.
1/7/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
DESOTO, TX
Freddy R|2024 GMC Yukon
Confirmed Service Customer
1/6/2026
Always good when I take my vehicle their
1/7/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
MIDLOTHIAN, TX
Valencia T|2025 Chevrolet Blazer EV
Confirmed Service Customer
1/8/2026
The service writer was attentive and kept me informed about my vehicle.
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DESOTO, TX
Ruth S|2014 Buick Enclave
Confirmed Service Customer
1/8/2026
Kelton has great customer service skills, he got our car in serviced and back out as promised all while keeping us apprised of needed service.
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Duncanville, TX
Genaro D|2019 GMC Terrain
Confirmed Service Customer
1/8/2026
Mrs Raquel is friendly thoughtful and service is fast
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Bessie J|2022 Buick Encore GX
Confirmed Service Customer
1/8/2026
Awesome
1/9/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ARLINGTON, TX
Willie J|2026 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
Gave me appointment at the day and time I requested. I got Kelton, my requested technician. I enjoyed my coffee in the lounge. I was kept informed about my vehicle status. All was completed to my satisfaction.
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DESOTO, TX
Sharon F|2025 Buick Encore GX
Confirmed Service Customer
1/8/2026
They couldn't find my appointment. And I was there for 2 hours just for an oil change.
1/8/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VENUS, TX
John F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/8/2026
Brandon is 100% on point with communicating from start to finish. I believe last visit Brandon followed up by phone to assure service on vehicle I was Happy. That’s taking care of customers and going the extra mile.
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
LANCASTER, TX
Marcus H|2018 Buick LaCrosse
Confirmed Service Customer
1/10/2026
The lady was nice
1/11/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DALLAS, TX
Ashley T|2024 Buick Encore GX
Confirmed Service Customer
1/12/2026
Well, I went for an oil change. No one ever came to my car so I had to get up and walk in there. No one still came to me so I had to ask who handled the service appointment finally Someone said you can come over here. She checked my information. It seems that I was with someone else and she called him. He sent me down. I wait for him for a good 20 minutes or more then it took another 25 minutes for them to even start doing the oil change on my car or more and yeah, my appointment was at 3:30pm and I did not leave until 6:20 PM for an oil change that I should have been there no more than about 30 minutes or 45 minutes.
1/13/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Jamie W|2022 Chevrolet Suburban
Confirmed Service Customer
1/12/2026
This was the problem the 5th time I’ve had my vehicle in for this issue (2nd with Freedom) and I really appreciate their professionalism and communication and willingness to try to help fix this on going issue. Great team!
1/14/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
MIDLOTHIAN, TX
Edward P|2017 Buick LaCrosse
Confirmed Service Customer
1/12/2026
Had an unexpected repair, went to Freedom and spoke with service advisor Cielo Olavarrieta, she is always so pleasant, accommodating, knowledgeable and always provides excellent customer service. She always keeps me informed on what's going on with my vehicle.
1/14/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DESOTO, TX
Clayton S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/14/2026
Smooth process didn’t get bombarded with up sale attempts. Time well spent and appreciated everything
GEORGE DAVEY
1/15/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
MIDLOTHIAN, TX
Deanka C|2018 Chevrolet Malibu
Confirmed Service Customer
1/14/2026
Originally, my advisor was a person who no longer works there. After connecting with Brandan Rhodes, my experience became so much better. He was patient with my irritation and made sure I was taken care of. My car runs much better and everything is fixed. Thank You Brandan!
1/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
Dallas, TX
Michelle M|2024 GMC Yukon
Confirmed Service Customer
1/17/2026
It was clean and the people was nice and they did what they said
1/19/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DALLAS, TX
Laverne H|2024 GMC Acadia
Confirmed Service Customer
1/18/2026
Everything went good with my car thanks for taking care of it.
1/19/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
CEDAR HILL, TX
Cesar R|2024 GMC Acadia
Confirmed Service Customer
1/19/2026
Always there to help
1/21/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HILLSBORO, TX
Beatrice G|2022 Chevrolet Malibu
Confirmed Service Customer
1/8/2026
Just there for a oil change
1/9/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
Dallas, TX
Demarco P|2026 Chevrolet Trax
Confirmed Service Customer
1/12/2026
Great experience
1/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
IRVING, TX
Eddie F|2012 Chevrolet Impala
Confirmed Service Customer
1/15/2026
My advisor was very unhelpful. She seemed lost and confused. Very forgetful. I had to call 3 or 4 times just to get any sort of update. My car was at the lot 2 weeks before it was ever looked at, and had I not called, the problem wouldn't have been resolved. My advisor told me the RO had been closed already, without any forseen reason. The mechanic changed the wiring on the radio without permission. And the amount I was told was labor fees increased by $150 all of a sudden. I was told labor was $513, not $652... I also have reason to believe the recall on the vehicle was never actually done. This review will be posted on Google Reviews.
1/20/2026
Our team has acknowledged this review.
Dallas, TX
Margie M|2017 Chevrolet Camaro
Confirmed Service Customer
1/16/2026
My visit was a positive visit and received my vehicle in a timely manner.
1/17/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DALLAS, TX
Patricia M|2023 Chevrolet Trailblazer
Confirmed Service Customer
1/19/2026
Pleasant. The guy that checked me in a kept me updated was courteous and informative
1/21/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNKINVILLE, TX
Mike C|2025 Buick Envision
Confirmed Service Customer
1/19/2026
Timely, ease of scheduling service, good communication, completed all tasks.
1/21/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DUNCANVILLE, TX
Juan M|2025 Chevrolet Tahoe
Confirmed Service Customer
1/19/2026
confusing at first but overall receive a great customer service
1/21/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LANCASTER, TX
Dulce N|2023 GMC Terrain
Confirmed Service Customer
1/20/2026
Excellent service.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
UNKNOWN, TX
Lachelle B|2022 Chevrolet Trax
Confirmed Service Customer
1/21/2026
Demerick was very nice and knowledgeable, I really appreciated his customer service and will be back for all my vehicle needs!
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Arlington, TX
Dwight H|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
1/21/2026
Great atmosphere, good work...
1/22/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DALLAS, TX
Kimberly F|2024 Chevrolet Traverse
Confirmed Service Customer
1/21/2026
Brandan took care of my issue quickly and got me back on the road.
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
David D|2025 GMC Sierra 1500
Confirmed Service Customer
1/21/2026
Went smoothly.
1/22/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
murphy, TX
Glenda D|2024 Chevrolet Trax
Confirmed Service Customer
1/21/2026
Good Service
1/21/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DALLAS, TX
Sharon W|2024 Buick Encore GX
Confirmed Service Customer
1/21/2026
Wonderful customer service experience. Mr. Christopher and Mary were responsible with me receiving services above and beyond my expectations
1/22/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DESOTO, TX
Shon G|2014 Buick Enclave
Confirmed Service Customer
1/22/2026
I have requested a call back several times from the service manager whom has yet replied
1/26/2026
Our team has acknowledged this review.
Cedar Hill, TX
Tredell W|2022 GMC 1500 Sierra
Confirmed Service Customer
1/22/2026
Great service!
1/24/2026
Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
desoto, TX
Sandra S|2018 Chevrolet Equinox
Confirmed Service Customer
1/22/2026
Friendly
1/24/2026
We're glad everything was completed with friendly service! Thank you so much for your feedback! We hope you have a great day!
DALLAS, TX
Thomas L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/23/2026
It was great
1/24/2026
Thank you for the great and simple feedback — we truly appreciate it. We look forward to serving you again very soon.
GLENN HEIGHTS, TX
Calvin M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/23/2026
The service department personnel took care of all my issues and got me out of there in a reasonable amount of time. They are the best service.
1/24/2026
We appreciate your kind feedback! It’s wonderful to hear our service team handled all your issues efficiently and professionally.
FORT WORTH, TX
Francisco A|2020 GMC 1500 Sierra
Confirmed Service Customer
1/20/2026
Great customer service
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Oscar H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/21/2026
Esmeralda Rico was very helpful and knowledgeable
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Wilburn B|2025 Chevrolet Trax
Confirmed Service Customer
1/22/2026
Good customer service, in and out in a timely manner.
1/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FT WORTH, TX
Walnetta R|2025 Buick Envista
Confirmed Service Customer
1/23/2026
Excellent
1/24/2026
We truly appreciate your excellent feedback and support. Thanks for choosing us, and we look forward to assisting you again.
DALLAS, TX
Greta F|2015 Chevrolet Traverse
Confirmed Service Customer
1/23/2026
Service was excellent, yet I believe the wait time for minor maintenance can be shortened. Inflated prices for such minor maintenence is too high.
1/24/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Larry W|2021 GMC 1500 Sierra
Confirmed Service Customer
1/23/2026
Appointment was easy to schedule. Brandon greeted me with a positive attitude and high energy. He updated me throughout the service call. All services were performed as needed.
1/24/2026
Thank you for your positive feedback! We’re glad Brandon’s energy and communication made your service experience smooth and efficient.
OVILLA, TX
Ruby H|2017 Buick Regal
Confirmed Service Customer
1/23/2026
Very pleased with the work the customer service was excellent
1/24/2026
Thank you for your thoughtful feedback! We’re glad the work and customer service left you very pleased.
DALLAS, TX
Walnetta R|2026 Chevrolet Trax
Confirmed Sales Customer
1/24/2026
Excellent
WALNETTA REID
1/25/2026
We truly appreciate your brief but positive feedback. It’s great to know your experience was excellent with our team. Thanks for choosing us, and we look forward to your next visit.
DALLAS, TX
Roger S|2024 GMC Terrain
Confirmed Service Customer
1/26/2026
Brandon got my car into the shop right away and Mary got me in a loaner car. All went very smooth.
1/27/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
RED OAK, TX
Adolphus F|2013 Buick LaCrosse
Confirmed Service Customer
1/23/2026
Great job. I think Kelton Malone; Mr. Lee was very helpful and friendly.
1/24/2026
We appreciate your positive feedback! It’s great to hear Kelton and Lee were helpful and friendly during your visit.
RED OAK, TX
Rigoberto M|2024 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Good
1/24/2026
Thank you for the simple but encouraging feedback! We appreciate your visit and look forward to serving you again.
DALLAS, TX
Susie H|2020 Buick Envision
Confirmed Service Customer
1/25/2026
My service problem was understood and handled expeditiously while I waited in the Customer Lounge.
1/26/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
DALLAS, TX
Lasonya H|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/27/2026
Raquel is the best
1/28/2026
Hello, we're happy to hear you had the best experience with our staff! We look forward to helping again in the future. Take care!
DALLAS, TX
Kyra M|2026 Chevrolet Trax
Confirmed Service Customer
1/29/2026
The dealership is always helpful, quick and easy as well.
DALLAS, TX
Lewie F|2019 Buick Encore
Confirmed Service Customer
2/2/2026
When I walked in, I didn't know who to talk to. The service manager, Lee, noticed I looked over whelmed and leaped into action. I explained cars was my husbands domain and he was out of town. He attempted to look up my appointment, I didn't see my name and began to panic. He assured me they would take care of me and partned me with Chris. Chris explained the potential problems, took the time to explain the same information again to my husband over the phone, and kept me informed throught out the analysis and repair phase. My car was fixed the same day.
DALLAS, TX
Kenneth J|2025 Buick Envista
Confirmed Service Customer
2/3/2026
Very professional
CEDAR HILL, TX
Carolyn S|2024 Chevrolet Trailblazer
Confirmed Service Customer
2/4/2026
I had appt for oil change that took over 2 hrs. I had to find someone to ask what was going on. I was told that my paper work would be mailed to me. As of today I am still waiting
DALLAS, TX
Shannon R|2021 GMC Yukon XL
Confirmed Service Customer
2/4/2026
I was two hours late to my appointment, but my representative got me in and out within two hours. I was very pleased with the service. They did an excellent job and were very professional.
Dallas, TX
Laryl H|2025 Chevrolet Trax
Confirmed Service Customer
2/4/2026
Everyone was very attentive.
ARLINGTON, TX
James R|2024 Chevrolet Colorado
Confirmed Service Customer
2/5/2026
Service was just great
DESOTO, TX
Shontell B|2023 Chevrolet Malibu
Confirmed Service Customer
1/29/2026
Raquel followed up daily and kept me in the loop with my service status
Cedar hill, TX
Nubia C|2023 GMC Terrain
Confirmed Service Customer
1/29/2026
Tuve un muy buen trato, Cielo recibió mi carro con mucha amabilidad y cortesía lo arreglaron muy bien y salió ese mismo días arreglado y limpio me encantó el servicio
DALLAS, TX
Carlos A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/29/2026
Great staff
IRVING, TX
Tamara M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
2/2/2026
Great service as always and in and out in a timely maner
GRAND PRAIRIE, TX
Alfredo M|2024 GMC Canyon
Confirmed Service Customer
2/2/2026
Kelton is always a pleasure to work with. He always makes sure we are taken care of and fixed right to our satisfaction.
MESQUITE, TX
Annie S|2026 Chevrolet Trailblazer
Confirmed Service Customer
2/2/2026
Oliver Summons and Brandon are excellent!!!
LANCASTER, TX
Keith E|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/4/2026
Stay and Rosiland were the best. They really took care of us
HOUSTON, TX
Kimberly F|2024 Chevrolet Traverse
Confirmed Service Customer
2/4/2026
Check engine light came on again, vehicle was overheating so I dropped it off. Brandan and the service dept took care of the vehicle and got it back in a timely manner.
DALLAS, TX
Rick M|2025 Chevrolet Traverse
Confirmed Service Customer
2/4/2026
Always friendly and professional!
EL PASO, TX
Mary H|2026 Chevrolet Equinox
Confirmed Sales Customer
2/4/2026
Customer salesman helpful
CEDAR HILL, TX
Josefina G|2023 GMC Sierra 1500
Confirmed Service Customer
2/4/2026
Very poor performance on advisor services manager, my vehicle was dropped Friday night and no one call a least to let me know we have you vehicle here, and where ever was next. I have to go in person Wednesday afternoon to ask and service manager told me my new advisor will call me after comeback from lunch but, didn’t happen I went back Thursday and they told me the mechanic was working on. They give my vehicle but I don’t know what was the issue, not any of the 2 dealers worked on it, told me the reason why my vehicle did the same thing twice already. Dealers services need to have better communication with customers.
DALLAS, TX
Brenda B|2020 Chevrolet Malibu
Confirmed Service Customer
2/4/2026
Friendly fast and knowledgeable
LANCASTER, TX
Paulette M|2015 GMC Acadia
Confirmed Service Customer
2/6/2026
Chris Hightower great knowledgeable professional
CEDAR HILL, TX
Larry R|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/5/2026
My advisor made sure I was in and out in a timely manner
DALLAS, TX
Christina P|2024 Chevrolet Tahoe
Confirmed Service Customer
2/5/2026
Lee was very welcoming and Attentive!
DALLAS, TX
Teresa G|2019 Chevrolet Trax
Confirmed Service Customer
2/6/2026
From start to finish, every employee was kind and respectful.
DALLAS, TX
Carlos A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/6/2026
Best and greatest
IRVING, TX
James H|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
2/9/2026
Excellent service and very courteous.
DESOTO, TX
Maria V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/9/2026
VERY GOOD
DALLAS, TX
Laura M|2025 Chevrolet Traverse
Confirmed Service Customer
2/9/2026
Everything went very well. The repair was going to take awhile as the part was back ordered. In the meantime I was given a loaner which helped me greatly.
CEDAR HILL, TX
David B|2020 GMC 1500 Sierra
Confirmed Service Customer
2/9/2026
Excellent job!
UNKNOWN, TX
Stephen D|2025 GMC Sierra 1500
Confirmed Service Customer
2/6/2026
All the people I interact with were very friendly and professional
VENUS, TX
Austin I|2020 Chevrolet Silverado Medium Duty
Confirmed Service Customer
2/6/2026
Great Service
DALLAS, TX
Betty G|2022 Buick Encore GX
Confirmed Service Customer
2/7/2026
spend more time on service and least time on follow up spend more time on service and less time on follow up
HUTCHINS, TX
Nathaniel T|2021 GMC Acadia
Confirmed Service Customer
2/9/2026
My experience at Freedom was a good experience. The staff was professional and friendly. The work was done very timely and correctly.
DALLAS, TX
Joseph G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
2/9/2026
Kelton did a great job getting the vehicle in and repaired and getting me info on the repairs that need to be done at another dealer. Great job
CEDAR HILL, TX
Jonnie M|2023 Chevrolet Trailblazer
Confirmed Service Customer
2/9/2026
It’s take to long to get an oil change
SEAGOVILLE, TX